Job Description

Are you passionate about improving systems, enhancing the member experience, and driving operational excellence? This is a unique opportunity to play a key role in optimizing the digital platforms and tools that power our Club Operations.
As a Analyst, Systems Optimization, you will directly influence how our Club Members, Owners, and Team Members interact with our systems—ensuring a seamless and high-quality experience across platforms.

We’re seeking a detail-oriented, proactive team member who thrives in a collaborative environment and is eager to grow their systems and operational expertise.

Required:

• Strong written and verbal communication skills
• High attention to detail and quality
• Ability to work independently and manage priorities
• Collaborative mindset with a team-first approach
• 1–3 years of relevant experience in HVC or HGV Club
• High school diploma or equivalent

Preferred:

• Experience in hospitality or vacation ownership
• Familiarity with digital systems and platforms used in Club Operations
• Ability to review/edit HTML, images, or PDFs

Core Competencies for Success:

Customer Focus – Understands and prioritizes internal and external customer needs

Collaboration – Brings others along to achieve shared goals

Action Oriented – Drives results efficiently and effectively

Instills Trust – Builds credibility through integrity and reliability

What Makes This a Great Internal Move:

• Gain exposure to enterprise systems and digital platforms
• Build cross-functional relationships across Club Operations and Technology
• Contribute to initiatives that directly impact Member and Owner satisfaction
• Grow your technical and operational skillset in a high-visibility role

In this role, you will partner across teams to support system functionality, content accuracy, and continuous improvement efforts. Key responsibilities include:

Digital Content Management:

• Maintain and update content across all Club digital platforms
• Perform pre- and post-quality control reviews to ensure accuracy and consistency

Systems Optimization & Testing:

• Execute User Acceptance Testing (UAT) across platforms (websites, mobile apps, VOICE, Clarity, AS400, TSW, CXone)
• Validate enhancements and releases against business requirements
• Document and communicate findings to stakeholders
  

Issue Resolution & Help Desk Support:

• Support the Club help desk by triaging and resolving tickets
• Analyze issues to determine if they are defects, enhancements, or user errors
• Partner with cross-functional teams to drive resolution
  

Process & Documentation:

• Maintain subject matter expertise across Club systems and programs
• Develop and manage SOP documentation and knowledge libraries
  

Team Collaboration & Culture:

• Collaborate effectively across functions
• Demonstrate a positive, solutions-focused mindset
• Live our core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now

Required:

• Strong written and verbal communication skills
• High attention to detail and quality
• Ability to work independently and manage priorities
• Collaborative mindset with a team-first approach
• 1–3 years of relevant experience in HVC or HGV Club
• High school diploma or equivalent

Preferred:

• Experience in hospitality or vacation ownership
• Familiarity with digital systems and platforms used in Club Operations
• Ability to review/edit HTML, images, or PDFs