Job Description

ABOUT US

InterContinental Perth City Centre opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life.

Club InterContinental introduces a new level of service in our hotel. From making your restaurant reservation while being chauffeur-driven from the airport, to providing breakfast, drinks and canapés in our exclusive Club InterContinental lounge. Team members aim beyond the obvious, turning our attention to thoughtful touches and pleasant surprises. Our dedicated Club InterContinental team are on hand to provide guests with attentive, personal service.

We are looking for a Club Lounge Teamleader to join our charming, confident and internationally minded team who knows how to exceed guest expectations.

YOUR DAY TO DAY

Reporting directly to the Executive Assistant Manager, you'll have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who will be involved in all pertinent matters affecting team members, guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.

As Club Lounge Teamleader you would be responsible for responding to guest needs; resolving any issues that may arise; supervising and supporting a team of about 4 to 5 Club Attendants; conducting daily departmental briefings and providing input for regular team meetings.

You will also play an integral part in leading and developing the team through on-boarding, training and development.

WHAT WE NEED FROM YOU

Are you refined, personable, knowledgeable, proactive, meticulous & curious?

The successful candidate will need to demonstrate these behaviors every day, whilst having a working experience in an environment focused on guest service within a luxury brand and will have experience in supervising & motivating others.

Day to day this role provide Food and Beverage service to the guests during Breakfast, Afternoon Tea and evening Canape & Beverage service.

You'll be driven to achieve desired results through the key performance indicators associated with guest and colleague satisfaction. You'll have excellent guest relations, problem solving and time management skills; and ideally have a working knowledge of hotel property management systems such as Opera.

Candidates must also have:

• ongoing availability to work rostered across 7 days a week, anytime between 6am and 10pm including weekends and public holidays, and
• unrestricted and unlimited working rights for Australia. Visa sponsorship is not an option for this role.

WHAT WE OFFER

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Paid birthday leave - hip hip hooray!
• Paid parental leave
• Proactive paid wellness and mental health days
• Free meals on shift
• Laundered uniform supplied
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favorite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.