We are currently recruiting for a Club Lounge Supervisor to support our In Room Dining and Club Lounge Departments

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas.

The successful candidate for this position will have a strong food & beverage background within the Hotel industry, an ability to work unsupervised and experience/knowledge of banqueting would be required.

A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.

Essential Functions

• Proactively engaging with Sheraton Club members
• Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand`s standards of service, guest satisfaction and efficiency.
• Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands.
• When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements.
• To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements.
• To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business.
• To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards.
• Responsible to ensure there is a downward flow of communication from your Manager i.e. relevant information is passed onto all team members.

Requirements:

We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:

• Capability of prioritising their workload to meet deadlines, focused on solving customer issues
• Ability to handle stress and cope with the pressures of the job as and when they occur
• Ability to deal with and adapt to unexpected situations: complaints, change
• Good listening skills for use with internal and external customers alike
• Flexible approach towards hours
• To project a pleasant and positive professional image to all contacts at all times.
• Manage cultural needs and expectations of guests.
• Punctual attendance to each shift.
• Maintain positive teamwork at all times.
• Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
• Coaching and training of the team.

Benefits:

So why work for the world’s largest hospitality company?

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa!
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Refer a friend to work with us and receive a £500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual