Job Description

As a The Ritz-Carlton Club Supervisor, you will oversee the operations of The Ritz-Carlton Club and be responsible for ensuring an unparalleled guest experience. Your role will include handling special guest requests, managing communications, and coordinating with various departments to address and resolve issues.

Please note that this role requires Full-Time working rights in Australia

Key Responsibilities:

• Manage the daily operations of The Ritz-Carlton Club to maintain high standards of service.
• Respond to special requests and ensure guest satisfaction by making arrangements or identifying appropriate providers for services such as transportation, reservations, and dry cleaning.
• Provide guests with information about the hotel and the surrounding area, including special events and activities.
• Answer, record, and process all guest calls, messages, and requests. Contact relevant departments to resolve issues and follow up to ensure resolution.
• Review shift logs and daily memos, documenting pertinent information and ensuring any outstanding requests from the previous day are prioritized.
• Monitor and order general office supplies as needed.
• Notify Loss Prevention/Security of any theft reports from guests.

About You:

• An up-to-date RSA
• Relevant experience in a similar role
• Full-Time Working rights in Australia
• Proficient and confident in interacting with guest
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Benefits You Deserve

• Enjoy complimentary meals every day in our Employee Dining Room.
• You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Earn more when you successfully refer a new employee. (Terms & Conditions apply)
• Birthday Perks: enjoy your special day with a paid day off
• We celebrate your success through awards and recognition events.
• Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
• Opportunities to participate in a vibrant calendar of fun, associate-focused events.
• Dedicated appreciation events to honour your career milestones with the company.
• Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
• Receive 20% off in all food and beverage outlets within Marriott properties.
• Relax and recharge with 20% off treatments in The Ritz-Carlton Spa.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.