Job Description

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, ninth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

As a Club Lounge Food & Beverage Attendant, you will ensure the overall condition of the Club lounge is impeccable, and the set-up, presentation and the quality of food offerings are up to the standards and expectation.

DUTIES AND RESPONSIBILITIES:

• Maintain complete knowledge at all times of all hotel features and services, hours of operation.

• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

• Set up workstation with necessary supplies; maintain cleanliness throughout shift.

• Promote positive guest relations to all individuals approaching the Club Lounge at all times.

• Ensure breakfast is setup in a timely manner an according to specifications.

• Coordinate correct breakdown of Breakfast and prepare mise-en-place for teatime.

• Arrange for pastries be brought up to the Lounge in timely manner for teatime.

• Prepare proper set up for Happy hour according to departmental standards.

• Ensure all guests’ requirements during happy hour, waiting on tables, replenishing of the food served during happy hour.

• Complete correct break down of happy hour and proper set up for breakfast for the next day.

• Ensure the Club Minibar is always stocked in a timely fashion.

• Accommodate all requests for information in a congenial manner.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

• Ensure security of guest room access.

• Coordinate amenities with Room Service, ensuring timely delivery.

• Maintain awareness of undesirable persons on hotel premises and contact Security to escort off property where necessary.

• Foster and promote a cooperative working climate, maximizing productivity and employee morale.

• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.

• Always maintain the coffee machine neat, tidy and ready for use.

• Prepare setup table for breakfast for the next day.

• The conference room has to be always neat, tidy and ready to be occupied according to company standards.

• Document pertinent information in department logbook.

• Double check cleanliness of coolers, food rotation & food quality.
• Inspect food presentation during daily breakfast and happy hours and address any issues directly to F&B.
• Inventory of daily transfers from F&B.
• Manage inventory and rotate items in the Club cage.
• Keep track of what have been received and pending.
• Inspect amenity presentation before the amenity is sent out to the VIPs room.
• Perform other duties as assigned.

What we need from you:

Qualifications and Requirements:

Minimum:

• High school graduate

• Previous experience in Food & Beverage, Guest Services.

• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding, both in person and by telephone.

• Ability to provide legible written communication to a high standard.

This job requires ability to perform the following:

• Carrying, lifting and/or pushing items weighing in excess of 150+ pounds

• Communicating with other people

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training

• Mathematical skills, including basic math, percentages, and variances are utilized frequently.

• Problem solving, reasoning, and organizational abilities are used often.

• Ability to communicate in a second language (Spanish or French) is preferred.

This position may be required to work nights, weekends, and/or holidays and requires flexible/alternating schedules, due to business needs and groups/events.

What we offer:

The hourly pay rate for this role is $15.00.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?