Job Description

Classification: Non-Exempt (eligible for overtime)

Hourly Pay Range: $17.00/hr - $17.00/hr

Availability: Availability is required for evening shifts Wednesday through Sunday, including weekends and holidays as needed.

Louie’s is a premier dining and lounge destination in Westlake Village, offering a sophisticated and welcoming atmosphere where guests enjoy expertly crafted cocktails, exceptional service, and a vibrant dining experience. We are committed to providing a memorable experience for our guests through top-tier hospitality, creative cuisine, and a curated beverage program.

Join our team! If you love greeting guests with a genuine smile and enthusiasm, making them feel truly welcome, then this is the job for you. We are seeking an enthusiastic, motivated, and team-oriented individual who wants to join a company that values a culture of caring!

General Responsibilities

• Answer the telephone promptly and professionally, providing assistance as needed.
• Take reservation requests and enter them into the POS system.
• Handle food-to-go orders and ensure they are ready for pick-up.
• Greet patrons warmly and escort them to their tables.
• Clean and maintain all menus (breakfast, lunch, and dinner), updating them as necessary.
• Assist management and service staff as needed.
• Keep the reception and host desk clean and orderly.
• Assist in expediting food and drink orders as necessary.

Requirements

Desired Skills and Experiences

• Minimum one year of experience in a customer service role.
• Minimum one year of experience as a host.
• Excellent English communication skills.
• Must be 18 years of age or older

Professional Standards & Appearance

• Maintain a polished, professional appearance consistent with an upscale, guest-facing nightclub environment
• Adhere to the venue’s dress code, which may include designated uniforms, cocktail attire, or specified wardrobe guidelines
• Maintain personal grooming and hygiene consistent with hospitality service standards
• Hair should be neat, clean, and styled in a manner that does not interfere with job duties or guest service
• Tattoos should be covered where required by operational standards, subject to applicable accommodations
• Facial piercings should be minimal in visibility and consistent with workplace appearance guidelines

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions so this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.·

• Ability to sit, stand, walk, hear and talk for extended periods.·
• Manual dexterity and ability to use hands, fingers, and arms for prolonged periods.·
• Ability to move freely within and outside the facility.·
• Ability to lift and carry up to 25 pounds.

Schedule

Must have availability to work Wednesday to Sunday, nights, weekends and/or holidays

Why Join?

• Paid Sick Leave
• Discounted Employee Meals
• Dining Discounts
• Employee Assistance Program (EAP): Confidential support for emotional wellbeing, financial planning, legal assistance and life management
• Employee Recognition Programs: Highlighting outstanding performance through our Employee of the Month and Employee of the Year awards
• Employee Referral Program

Equal Employment Opportunity

The Westlake Village Inn & Spa is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, sex, gender identity, gender expression, sexual orientation, age, disability, religion, pregnancy, genetic information, protected veteran status, or any other legally protected characteristic under federal, state, or local laws.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. This job description is not intended to be a complete list of all responsibilities, duties, or skills required and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.