Job Description

『ANAインターコンチネンタルホテル東京』内クラブラウンジのアシスタントマネージャーを募集致します。 ホテルの35Fに位置し、国内随一の広さを誇るクラブラウンジで レセプションとオペレーション管理、チームメンバーのマネージメント業務を行っていただきます。 《主な仕事内容》 クラブラウンジでのアシスタントマネージャー業務。マネージャー不在時のインチャージを担当していただきます。 宿泊部に属しており宿泊サービスはもちろん、料飲サービスのご経験も積む事が可能です。 朝食からカクテルタイムまで、リラクゼーションの場として、またはビジネスの場としてクラブラウンジをご利用になるゲストの滞在に寄り添うお仕事でスキルアップを目指しませんか。

インターコンチネンタルホテルズ＆リゾーツでは、ユニークさ、国際性、そして「知る人ぞ知る」という感覚をお客様に育んでいただくことを第一に考えています。これを達成するために、私たちはあなたの力を頼りにしています：

・歓迎の姿勢、自信、尊敬の念を通じて魅力を表現すること。
・ゲストのニーズを理解し、予測し、気配りを示し、責任をもって効率的に仕事を遂行することで、その場にいることを忘れない。
・深い知識を持ち、ストーリーを共有し、あなたの際立った資質を披露することで、ゲストの心に残る瞬間を演出し、意義深い感覚を生み出す。

■ビジネスレベルの英語力 /ホスピタリティ業界での経験 /ホテルやレストランでの勤務経験のある方歓迎

■シフト制勤務　勤務時間7.5時間/日（休憩1時間）■交通費全額支給　■年間休日116日・病気休暇年6日付与　■有給休暇初年度10日　■業績賞与あり

We are currently recruiting for the Club InterContinental (VIP Club Lounge) at the ANA InterContinental. We have the largest Club Lounge in Tokyo and a new floor was just opened in September. We are looking for new staff who have a passion for hospitality service. Would you like to work with us in the newly renovated Club Lounge?

Regard each Club InterContinental guests as VIP, providing exceptional service throughout their stay, from check-in to check-out, within the Brand Standards of the hotel. Deliver True Hospitality while overseeing operations to optimize guest satisfaction.

At InterContinental Hotels & Resorts® we prioritize the cultivation of a sense of uniqueness, cosmopolitanism, and being In-the-Know among our guests. In achieving this, we rely on you to:

• Display charm through a welcoming attitude, confidence, and respectful demeanour.
• Stay in the moment by understanding and anticipating guests’ needs, demonstrating attentiveness, and taking on the responsibility to efficiently accomplishing tasks.
• Make it memorable by having profound knowledge, sharing stories, and presenting your distinctive qualities to shape moments that leave a lasting impact and create a sense of significance for guests.

Duties and Responsibilities

• Reports directly to and communicates with Club InterContinental Manager on all pertinent matters affecting guest satisfaction and hotel operations.
• Ensures that IHG One Rewards and InterContinental Ambassador benefits and recognition are provided to all members staying in the hotel.
• Maintains profile and information of VIPs and regular guests.
• Conducts Safety Culture audits to all P-Levels focused on Check-in, Check-out and Breakfast Standards.
• Conducts and supervises Club operations tasks during assigned shift including but not limited to:
• Check-in and Check-out as per Brand Standard
• Room assignments, amenities, special requests to all arriving guests
• Monthly Upselling Target
• IHG One Rewards Monthly Enrollment Target
• Guiding P-Levels in credit policies and facilities
• Attending to all guests and inter-departmental hotel queries and requests during the shift – Phone, Email, and In-house
• Supports Breakfast, Afternoon Tea, and Cocktail Service
• Cash Handling and Banking Procedure
• Checks and actions day-to-day credit card transactions and issues, if any, and coordinate with finance and other involved departments
• Handles and provides resolution on guest’s complaints based on hotel’s service recovery matrix and/or depending on the situation together with the Club InterContinental Manager.
• Holds Club Team Daily Briefing in the absence of the Club InterContinental Manager, and shares the Hotel’s Metrics scores and target, both daily and month to date.
• Plans monthly roster and controls staff overtime, including Haizen and Stewarding, together with the Club InterContinental Manager
• Coordinates with Kitchen in requesting food orders (A la carte breakfast and A la carte Cocktails based on weekly forecast.
• Analyzes costs and expenses of all the food/beverage orders and inventories together with the Club InterContinental Manager
• Ensures that the team complies with HACCAP and follows the food sanitary policies.
• Checking and maintaining lounge facilities periodically together with Club InterContinental Supervisor.
• Works with Club InterContinental Manager in the preparation and management of the Department’s budget.
• Attends Hotel Daily Operations Briefings with other hotel leaders and cascades down the topics discussed to club team during club daily briefing.
• Monitors appropriate standards of conduct, uniform, and appearance and grooming of staff based on employee handbook.

Required Skills

• Proficient and professional English / Japanese communication skills – writing and speaking
• Guest Satisfaction Oriented with adept problem-solving skills and organization abilities
• Highly knowledgeable in the use of Microsoft Office and Opera System
• Experienced in food and beverage service
• Knowledgeable in analyzing profit and loss, and all other finance-related matters

Experience

• Minimum 1 year of experience in supervisory and/or leadership role in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.