Job Description

South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Club Chief Concierge to join our Pier Sixty-Six Resort team!

Responsibilities

• The Chief Concierge is responsible for leading, managing and development of the concierge team. Including curating elevated guest experiences internally & externally.
• Supports the concierge team in responding to a wide variety of guest requests by accurately assessing the guest needs, requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Trains, onboards & develops concierge team.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Including, assisting guests with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinates restaurant & transportations reservations.
• Build business relationships with local venues & attractions.
• Consistently updates local events calendar.
• Helps processes packages, faxes, messages, and mail in an accurate and timely manner. Additionally, stores and retrieves packages.
• Coordinates with Valet parking team to ensure the prompt retrieval of their vehicle.
• Utilizes a variety of software programs to accurately input special arrangements.
• Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times
• Build and establishes a strong & professional rapport with guests/residents maintaining an excellent customer relationship.
• Assists with guest experience responsibilities and duties in the absence of a team member or due to heavy volume.

Qualifications

• Les Clefs d’Or is preferred.
• Must have previous luxury hotel experience.
• 5 star Forbes standards experience is preffered.
• High school diploma or equivalent; additional education in hospitality management or related field is a plus.
• Proven experience in a similar role, preferably in a hotel or hospitality environment.
• Strong proficiency in using hotel management software and computer systems.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision and prioritize tasks effectively.
• Attention to detail and accuracy in financial and administrative tasks.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort