Job Description

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Part Time Club Attendant. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Job Description

Our Ambassador will:

• Be accountable on a shift basis for the operations of the club through effective service. This role is ‘hands on’, connecting with VIPs and members, delivering a five star experience.
• Perform basic day-to-day food and beverage service.
• Opening and Closing of Club facilities.
• Perform the tasks of order taking and up keeping of club facilities.
• Ensure accuracy by repeating order(s) to the guests.
• Ensure members are welcomed, recognised, and Club etiquette is followed by guests.
• Ensuring to use the POS (Point of Sale) system correctly.
• Monitor food, drink and stock levels for that day as well as future days.
• Providing the highest standard service to the guest.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain a working knowledge of beverages offered and how to prepare and serve them.
• Maintain hygienic food service techniques during service.
• Liaise with Reception regarding member needs or queries.
• Accurately answer guest’s questions and provide information on hotel/ Membership if needed.
• Be well versed with ALL and Accor Live Limitless programs.
• Be responsible for the safe and responsible service of alcohol and aware of intoxication signs.
• Perform all tasks to Sofitel Brand standards.

Qualifications

• At least 1 year experience in Food & Beverage
• Knowledge on gastronomy and beverages
• PMS - Opera or Opera Cloud is a bonus
• Strong presentation and organisation skills
• Ability to work in the fast paced environment and be proactive
• Previous hotel or administration experience
• Positive bubbly personality

Additional Information

Benefits:

• Free staff meal provided during shift
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.