Job Description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Club Lounge Attendant who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to ensure every guest feels valued and receives personalised attention to feel right at home.

Accessed exclusively by our Club guests, our lounge provides an intimate and elevated space, and luxury food & beverage offering. The lounge team works closely with our Front Office department to ensure our guests have a memorable stay each and every time.

Every day is different, but you’ll mostly be:

• Deliver elevated luxury experiences and guests receive an exclusive personalised experience
• Providing a world class food & beverage service in line with InterContinental standards; from a buffet breakfast to evening drinks and canape service
• Acknowledging our most exclusive guests, IHG One Rewards members InterContinental Ambassadors and returning guests
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
• Always know what events and activities are on the days schedule
• Collaborate with other departments (Housekeeping, Front Desk, etc.) to ensure seamless service and guest satisfaction.

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Possess the ability to work under pressure; thinking quickly on your feet and solving problems promptly
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in English – extra language skills would be great, but not essential.
• Flexibility– night, weekend and holiday shifts are all part of the job
• Current and Valid RSA Certificate

What you can expect from us: 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• HIGA Award Level 3 - Base Rate $26.70per hour + Shift / Weekend Penalties
• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay for even further 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.