Job Description

Club Assistant

City Padel Plymouth

Competitive salary paid

Flexible hours tailored to the successful candidate

City Padel Plymouth is looking for an enthusiastic, organised, and people-driven Club Assistant to help deliver an outstanding experience for our players and team.

This is a hands-on role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys being part of a team.

The Role

As Club Assistant, you’ll be one of the faces of City Padel Plymouth — helping ensure the club runs smoothly day-to-day, our players feel welcomed, and the club maintains the highest standards.

Applicants with barista training and café/bar/hospitality experience would be highly desirable, although full training can be provided for the right candidate.

Key Responsibilities

Customer Experience & Communication

• Build and maintain excellent relationships with current and prospective players
• Welcome all players in a friendly, professional manner
• Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services
• Relay relevant information and feedback to the management team

Operations & Compliance

• Ensure compliance with health, safety, and hygiene regulations at all times
• Assist with opening and closing procedures
• Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas)

Team Support

• Work closely with the wider team to help deliver a positive club environment
• Support daily reception and café operations
• Contribute ideas to improve the overall member and guest experience

Bookings, Scheduling & Promotion

• Assist with facility scheduling, court bookings, matches, and rentals
• Help promote spare spaces on courses and courts via WhatsApp and Instagram
• Ensure booking systems are accurate and up to date

Café & Retail Support

Applicants with barista training and previous café/bar/hospitality experience would be preferred but are not essential.

• Maintain a clean, organised, and well-stocked café and retail area
• Prepare and monitor toasties and baked goods
• Ensure the coffee machine is maintained and kept clean
• Help keep pricing and offerings updated and communicated clearly

Role Structure

• Reports to: City Padel General Manager