Job Description

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their entire IT environment.

Our more than 125,000 employees in over 70 countries are trusted by our customers to deliver transformative technologies that ensure the success, security, and well-being of businesses and people around the world.

By combining our strengths and global expertise, we create solutions and deliver better outcomes for clients across their IT platforms.

To learn more about how we deliver excellence to our customers and colleagues, visit DXC.com.

The CloudOps Senior – GCP is a 100% operational role focused on the day-to-day execution, support, and troubleshooting of Google Cloud Platform environments. This position does not involve people leadership or project ownership. The role requires hands-on execution, strict adherence to operational procedures, and close collaboration with internal teams and customer stakeholders.

Role Scope

This role is strictly operational and execution-focused:

• Daily operational tasks and support activities
• Incident response, troubleshooting, and escalation
• No people management or project leadership responsibilities
• Strong focus on compliance with processes, schedules, and customer requirements

Key Responsibilities

• Operate and support GCP networking services including VPCs, subnets, firewall rules, routes, Cloud NAT, Cloud DNS, load balancers, VPN, and Interconnect.
• Perform daily monitoring, operational checks, and routine maintenance tasks in GCP environments.
• Troubleshoot connectivity, performance, and access issues related to networking, compute, containers, and applications.
• Respond to incidents, follow defined runbooks, document actions taken, and escalate according to established procedures.
• Use Cloud Monitoring, Cloud Logging, Network Intelligence Center, VPC Flow Logs, and Connectivity Tests for diagnostics.
• Support CI/CD pipelines using Cloud Build, Cloud Deploy, Artifact Registry, and Git-based workflows.
• Support containerized workloads running on GKE and Cloud Run, including networking and connectivity issues.
• Execute infrastructure changes using Infrastructure as Code (Terraform) following approval processes.
• Maintain accurate documentation, operational runbooks, and incident records.

Operational Expectations

This position requires strict adherence to customer and operational requirements:

• 100% on-site work, Monday to Friday, 8:00 AM to 6:30 PM
• No Home Office or hybrid work flexibility (customer requirement)
• Formal dress code required daily: suit jacket, dress shirt, and dress pants
• High level of punctuality, attendance, and task completion
• Professional and consistent communication with customers and internal teams

Incident Handling & Escalation

When facing incidents or issues that cannot be immediately resolved, the analyst is expected to follow established procedures, communicate proactively, and escalate appropriately rather than acting independently or remaining silent.

Required Profile

• Strong operational mindset with willingness to perform hands-on daily tasks

• Self-driven and autodidact, capable of learning independently using documentation and internal knowledge bases
• Adaptable to strict customer rules, schedules, and processes
• Responsible, punctual, and reliable
• Respectful of hierarchy, procedures, and escalation paths
• Able to work under pressure and follow instructions during incidents

Technical Requirements

• Hands-on experience with Google Cloud Platform (GCP)

• Strong knowledge of GCP networking concepts and services

• Experience with troubleshooting cloud infrastructure and connectivity issues
• Basic to intermediate experience with CI/CD pipelines and automation
• Experience supporting container platforms such as GKE or Cloud Run

Preferred Certifications

• Google Cloud Professional Cloud Network Engineer
• Google Cloud Professional Cloud Architect
• Google Cloud Professional DevOps Engineer
• Google Cloud Associate Cloud Engineer

Why DXC / Life at DXC

DXC is an employer of choice with strong values and a culture that promotes inclusion, belonging, and corporate citizenship. We inspire and care for our people by fostering a culture of learning, diversity, and inclusion, while maintaining a strong commitment to ethics and corporate responsibility.

DXC is a place where talented individuals seize opportunities to grow their careers and contribute to customer success.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here