Role Responsibilities

Shape the future of secure, reliable web services. Join a team driving innovative cloud and hosting solutions across a complex enterprise environment!

Reporting to the Team Lead, Cloud Web Hosting Services, in this position you will play a key role in the design, implementation, and operational support of modern web and cloud-based services. As an intermediate Systems Analyst, you will contribute to the delivery of secure, scalable, and high-performing solutions across multiple technical domains, including cloud platforms, on-premises hosting, file transfer technologies, and certificate lifecycle management.

Working collaboratively with internal teams, contractors, and external service providers, you will support the full-service lifecycle, leveraging IT service management principles to solve complex technical challenges and drive continuous improvement. This role offers the opportunity to influence solution design, strengthen service reliability, and enhance the integration of emerging technologies within a dynamic IMT environment.

Responsibilities:

Some of the responsibilities of this position include but are not limited to:

• Design, implement, and support IMT services, ensuring stability, performance, and integration across systems
• Apply ITIL-based practices (incident, problem, and change management) to maintain service reliability
• Provide operational support for cloud and on-prem web hosting, including monitoring, troubleshooting, and upgrades
• Develop and maintain technical documentation, standards, and procedures aligned with best practices
• Collaborate with stakeholders and service teams to resolve issues and enhance service delivery
• Monitor system performance, capacity, and security compliance across web technologies and cloud platforms
• Support testing, evaluation, and continuous improvement of services, including automation initiatives
• Contribute to disaster recovery planning and ensure alignment with recovery objectives

To be successful in this position, you will demonstrate:

• Strong analytical, organizational, and problem-solving skills, with the ability to diagnose and resolve issues independently and efficiently.
• Broad understanding of interconnected technical environments and system dependencies.
• Ability to communicate complex technical concepts clearly to diverse audiences, ranging from non-technical users to subject matter experts.
• Proven ability to work effectively both collaboratively within a team and independently.
• Demonstrated adaptability and composure when managing competing priorities in high-pressure situations.

AI-First Mindset

We value candidates who demonstrate an AI-first mindset by thoughtfully leveraging AI tools to enhance problem-solving, automation, and decision-making. A strong curiosity and proactive willingness to learn and apply AI capabilities in day-to-day work is essential. Effective use of AI in this role will support improved service delivery, increased operational efficiency, and ongoing innovation across web and cloud platforms.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Some of the competencies critical for this position are:

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Develop self and others A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Systems Thinking The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Requirements:

• University graduation in Computer Science, Information Technology or a related field.
• Minimum of 2 years of related experience in supporting a broad range of enterprise technology.
• Experience with the following technologies:
  • Support of on-premises web hosting platforms such as IIS, Apache Tomcat
  • Knowledge of cloud hosting platforms (e.g. Azure, AWS, GCP, etc.)
  • SSL/TLS certificate management (e.g. AppViewX CLM, Sectigo, Let’s Encrypt, etc.)
  • Content delivery network services (e.g. Akami, Cloudflare, Amazon CloudFront, Google Cloud CDN, etc.)
  • Understanding of web development languages (HTML, CSS, JavaScript, .NET) and how they relate to server-side operations.
  • Understanding of networking, DNS, web security, registered domain names, file transfer services (SFTP), and load balancing

Equivalencies

• A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and four (4) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and five (5) years related experience.

Assets:

• ITIL Foundation certification.
• Demonstrated analytical, planning, organization, evaluation and problem-solving skills.
• Ability to detect and repair problems, independently and quickly.
• Broad understanding of the technical environment and linkages between systems
• Ability to communicate effectively to staff and end users with a varying degree of systems understanding (none to expert).
• Able to work effectively on a team as well as independently and handle high stress situations.
• Experience in change and incident management.
• Experience with on call rotations and after hour escalations.
• Familiarity with Linux systems.
• Scripting with PowerShell, Terraform.
• Experience with GitHub.

Certifications:

• Azure Administrator Associate
• Cloudflare Application Security Associate or Cloudflare Zero Trust Associate
• Windows Server Hybrid Administrator Associate
• CompTIA Network+ or Cisco Certificated Network Associate (CCNA)

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Greater Edmonton or Calgary area (Remote)

This position is eligible for remote work within the Greater Edmonton or Calgary areas; however, candidates must reside in one of these locations to be considered for remote work eligibility.

Final candidates may be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.