SMS is part of the Alliant family of companies. SMS is a full-service insurance marketing organization (IMO) dedicated to helping independent insurance agents leverage time, make more money, and put their business in a position of distinction. With products and agents in all 50 states, SMS offers the industry's most complete IMO experience. We support every facet of an agent's business, from our comprehensive senior product portfolio to our technology, services, and marketing programs.
SUMMARY
Responsible for administering and analyzing assigned cloud services to support the enterprise infrastructure at Alliant Insurance Services, Inc. As an early-career technical professional, you will use your cloud platform knowledge to configure resources, investigate operational issues, and execute authorized changes. You will ensure all workloads adhere to established architecture, security, and governance standards while collaborating with senior team members on high-risk technical decisions to continuously grow your skills.
Analyze assigned cloud alerts, incidents, service requests, resource health indicators, and platform telemetry to determine appropriate action within established standards.
Configure and administer approved cloud compute, storage, networking, identity, monitoring, backup, and logging services for assigned environments.
Evaluate cloud identity, role-based access, group membership, and entitlement requests against established security and governance requirements.
Investigate access, connectivity, resource health, backup, monitoring, configuration, and performance issues using logs, dependencies, and platform tools.
Apply cloud governance, security, change, tagging, naming, ownership, and documentation standards while identifying exceptions requiring review.
Document technical analysis, troubleshooting steps, configuration decisions, implementation results, and operational support requirements.
Maintain accurate tagging, naming, inventory, ownership, and configuration-record information for assigned cloud resources.
Evaluate backup validation, retention, restore testing, and recovery results to identify conditions affecting recoverability or business continuity.
Identify security, compliance, availability, performance, resiliency, or cost exceptions and recommend corrective or preventive actions.
Implement approved patch validation, maintenance, and post-change verification activities for cloud-hosted workloads and services.
Administer approved account, subscription, project, resource-group, quota, and service-limit changes within defined governance controls.
Coordinate with users and technical teams to gather requirements, diagnose issues, explain technical findings, and confirm outcomes.
Contribute to cloud operations documentation, procedures, dashboards, knowledge content, and opportunities for automation or process improvement.
Collaborate with infrastructure, networking, security, application, and service management teams to support reliable and secure cloud operations.
Develop cloud administration expertise and apply feedback from senior team members to increasingly complex technical assignments.
Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
Performs other duties as assigned.
EDUCATION/EXPERIENCE
Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent combination of education and experience.
Less than 1 year of cloud administration, systems administration, infrastructure, platform operations, cloud engineering support, or related technical experience.
Experience supporting enterprise cloud environments, technical documentation, incident analysis, controlled change activities, or infrastructure configuration.
Exposure to Microsoft Azure, AWS, Google Cloud, Microsoft Entra ID, IAM, or related cloud administration tools.
Familiarity with ServiceNow, cloud monitoring, backup, configuration management, asset inventory, or cost-management platforms.
Exposure to scripting, command-line tools, infrastructure-as-code templates, or automation used to improve repeatable administration.
Experience in insurance, financial services, professional services, or another regulated business environment.
Relevant Microsoft Azure, AWS, Google Cloud, ITIL, security, networking, automation, or infrastructure certification.
Entry-level cloud, CompTIA, Microsoft, AWS, Google Cloud, ITIL, or related certification.
Foundational knowledge of public cloud concepts, virtual compute, storage, networking, identity, monitoring, backup, and governance.
Ability to analyze cloud alerts, incidents, access requests, resource health indicators, and configuration information using approved tools.
Foundational troubleshooting skills for access, connectivity, resource health, backup, monitoring, and configuration issues.
Ability to apply cloud governance, security, change, tagging, documentation, and operational-readiness standards to assigned work.
Strong technical documentation, communication, organization, prioritization, and cross-functional collaboration skills.
Ability to learn and apply scripting, automation, cost management, resiliency, and cloud operations practices.
#LI-REMOTE
#LI-GS1
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button.
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.
Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com
For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits
Alliant Insurance Services is among the top 5 largest and fastest-growing insurance brokerage and consulting firms in the United States. Fueled by entrepreneurialism and driven by results, Alliant operates on the belief that more is possible and expectations are meant to be exceeded. Our clients and partners have profound confidence in us to deliver in all market climates through the design and delivery of innovative solutions and services across a broad range of industry verticals.
Our people stand as the backbone of our organization. We proudly employ a team of diverse, driven, and exceptional people and invest heavily in their success, giving our brokerage and consulting teams the freedom and resources they need to help their clients grow their businesses to remarkable heights. The result is a dynamic team of professionals who consistently perform at the highest level, while caring and giving back to causes that impact their communities and the world at large.
Alliant is built on teamwork and collaboration, a philosophy that has guided our growth and evolution for 100 years. We rise together to meet challenges, think together to drive innovation, and thrive together in our business and in the diverse communities where we operate.
