Job Description

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.
Provides support for implementation, troubleshooting and maintenance of Cloud Infrastructure Services hosted in multiple cloud environments. Provides Tier I/II and Tier 3 (Escalation to Architecture Team) resolution of customer capacity requests. Provides support for the escalation and communication of status to management and internal customers. Provide connectivity and utilization support to Cloud Infrastructure Services managed cloud environment customers. Provide customer support through chat, email and capacity request ticketing.
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).

Capabilities

• Development experience with both Linux and Windows workloads using cloud technologies with automation including Amazon Cloudformation, OpsWorks, Ansible, Chef, and Docker. Demonstrated experience writing software scripts using languages such as Perl, Python, or Ruby.
• Provide Tier I/II support. Follow established guidelines for delivery of cloud based resources.
• Provide support for implementation, troubleshooting and maintenance of customer resources.
• Provide assistance to users in accessing and utilizing cloud based compute resources.
• Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams.
• Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
• Monitor and respond to chat rooms.
• Provide Tier I/II support. Follow established guidelines for delivery of cloud based resources.
• Provide support for implementation, troubleshooting and maintenance of customer resources.
• Provide assistance to users in accessing and utilizing cloud based compute resources.
• Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams.
• Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
• Monitor and respond to chat rooms.
• Should be able to develop with a DevOps approach for both Linux and Windows workloads using proven, cutting-edge cloud technologies including automation with Amazon Cloudformation, OpsWorks, Ansible, Chef, and Docker.
• Must be able to deploy new cloud production, staging, and test environment.
• Responsible for all aspects of integration and deployment to include, Infrastructure and application deployment, load testing, and disaster recovery.
• Must take planning seriously and strive for a seamless transition with little to no downtime.
• Should be able to identify the most agile, scalable infrastructure, and select the best cloud services and technologies for customer projects and plan all implementation procedures.
• Should be able to automate and deploy cloud infrastructures.
• Is responsible for full documentation of the cloud infrastructure to enable a smooth handoff to application team.
• Should have experience writing software scripts using scripting languages such as Perl, Python, or Ruby.
• Demonstrated experience planning and implementing Infrastructure as a Service (iaaS) and Platform as a Service (Paas) using tools like OpenStack, Eucalyptus, OpenShift, and Kubernetes.
• The architect will be responsible for deployment of new solutions into existing cloud resources or off-premise infrastructure.
• Must Possess Strong knowledge of a wide range of cloud services and solutions like AWS, OpenStack and Microsoft Azure products
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Required Qualifications

• TS/SCI with agency appropriate poly
• Must possess one active mid-level or advanced cloud certification (i.e. AWS, Azure, OpenStack).
• Must have 9 years of related work experience and a bachelor’s degree in a related technical field.
• Must work with little to no prescriptive guidance.
• An additional four (4) years of relevant experience can be substituted for a Bachelor’s degree.

Required Technical Skills

• Strong knowledge of cloud solutions included but not limited to AWS, OpenStack and Microsoft Azure products.
• Demonstrated experience using tools like OpenStack, Eucalyptus, OpenShift, and Kubernetes.

The Benefits Package

• Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds. 

Additional benefits include:
• Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:
• A Choice of Medical Plan Options, some with Health Savings Account (HSA)
• Vision and Dental
• Life and AD&D Benefits
• Short and Long-Term Disability
• Hospital Indemnity, Accident, and Critical Illness Insurances
• Optional Identity Theft and Legal Protection Services

Company Environment & Perks

• Employee Referral Bonus Eligibility up to $10,000 
• Mobility Among Wyetech-supported Contracts 
• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
• Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party. 
• Employees receive two complementary branded clothing orders annually.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 
Affirmative Action Statement: Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.
Accommodations: Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates.