ROLE
• Operate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity)
• Perform configuration changes and deploy new releases
• Handle incidents and service requests escalated by Digital Operations L1 Support
• Update and track incidents and requests in the ticketing tool
• Perform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues
• Conduct root cause analysis (RCA), document findings, and drive corrective actions
• Escalate incidents and requests to L3 Support when appropriate
• Maintain and enrich the knowledge base
• Contribute to the maintenance and improvement of process documentation
PROFILE
• Bachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; relevant certifications (e.g. AWS) are an advantage
• Experience in cloud-based application deployment and management, solution administration, customer support, and service management; project management experience is a plus
• Data and messaging analysis: Kafka (critical), SQL (PostgreSQL, Oracle)
• Logs and monitoring tools: Splunk, AWS CloudWatch, Grafana, Prometheus
• Knowledge of containerized environments: Docker, Kubernetes, AWS
• Basic scripting skills: Bash, Python, Postman
• CI/CD pipelines: ArgoCD, Argo Workflows
• Languages: Excellent English (C1, written and spoken); additional languages are a plus
• ITIL certification is an advantage
• Strong written and verbal communication skills
• Solid analytical and problem-solving abilities
• Strong organizational skills with effective prioritization and time management
• Proactive, self-motivated, and results-driven
JOIN US !
• Join a global leader in trust technologies with a mission that matters
• Be at the strategic heart of a financially sound and innovation-driven company
• Collaborate with high-level experts and work on impactful international projects
• Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged
SICPA is a Swiss technology company that supports the effective governance and long-term prosperity of nations. Our platform of sovereignty enables our customers to authenticate and secure their vital assets, through custom solutions based on a century of combined cutting-edge innovations in material, digital and data science domains. At the center of every SICPA solution is a custom crafted molecule, unique to each nation. Acting as a single source of truth, these unique markers are deployed across the full value chain to generate actionable and trustworthy insights in real time.
Established in 1927 and headquartered in Switzerland, SICPA is best known for safeguarding the majority of the world's banknotes. With operations across five continents, today our platform delivers sovereignty solutions mainly across revenue mobilisation, identity verification, healthcare security, and brand protection.
SICPA’s technological leadership and successful development and implementation of these solutions is the result of the expertise and dedication of our 3,000 employees worldwide from more than 80 nationalities. Our staff includes high-level experts in numerous technical and scientific disciplines, such as chemistry, physics, optics, cryptology, engineering or computer science. With strong innovation capabilities, we hold more than 6,000 patents.
