We are seeking an Incident Management Analyst to support the administration and day-to-day operation of our incident response and on-call tooling. This role focuses on configuration support, incident readiness, integrations, and operational hygiene, working under the guidance of senior management or Solution owners. The ideal candidate is detail-oriented, calm under pressure, and comfortable working across engineering, IT, and operations teams to ensure our incident tooling runs reliably and consistently.
Currently we are looking for the position of Cloud Specialist 1 ( Hyderabad Location ) .
Incident & On-Call Tool Support
o Tool configuration and operation
o Incident Response tool integrations
o Incident, notification, and on call process standards
o Usage reporting and analytics
o Testing – keeping testing scenarios and validating for troubleshooting, configuration changes, and upgrades
o Upgrades – help to lead upgrade efforts and testing, maintaining documentation and backup current configurationsetup
o Documentation – keep end user and admin documentation current
o License management
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