Location

This is a hybrid position requiring an active presence in either our Bozeman, Montana or Providence, Rhode Island office.

About commonFont

commonFont is a technology and services firm that helps enterprise clients turn customer data and applied technology into measurable business impact. We partner with enterprise leaders from Fortune 500 companies to build systems of customer intelligence and action that close the actionability gap (the space between what customers are telling a business and what the business does about it). Our work spans three solution pillars — Customer Understanding, Customer Intelligence, and Agentic CX.

We're a team that believes in direct feedback, continuous learning, and doing right by both our clients and each other. We're looking for people who want to grow alongside a firm that's building an exciting future.

About the Role

The Cloud Solutions Engineer is a key technical role with a client-facing, consultative core. You'll combine hands-on cloud and DevOps expertise with strategic advisory skills to help clients solve applied business problems through technology — architecting and delivering production-grade solutions on AWS while serving as a trusted advisor throughout the engagement.

You'll bring analytical and technical rigor, creativity, and customer-service excellence to every engagement, taking ownership of both your individual contributions and the responsibility for outcomes of the broader team, while helping build a culture that encourages learning, improvement, and excellence.

What You'll Do

Technical Delivery

• Architect, deploy, and optimize secure, modern web application architectures and their associated cloud services.
• Deploy and manage production applications in AWS for clients and customers, applying DevOps best practices.
• Design and deliver technical solutions that map directly to client priorities and business impact, ensuring builds are robust, scalable, high quality, and reflective of industry best practices.

Client Advisory & Engagement Leadership

• Serve as a trusted advisor to clients — using deep technical and business expertise to guide decisions on implementation, governance, and change management, and to offer a clear point of view on program and product performance and direction, even with imperfect information.
• Work directly with clients to understand their unique challenges and opportunities, tailoring solutions that drive measurable business outcomes.
• Lead and oversee complex, high-stakes, multi-threaded technology implementations and advisory engagements.
• Navigate complex organizational structures and build strong relationships across stakeholder groups — from technical teams to functional directors and decision-makers — facilitating alignment and driving consensus as an advocate for both the client and commonFont.

Team & Culture

• Serve as a go-to technical leader internally, helping to grow our team's cloud and DevOps capability
• Contribute to high-performing engagement teams, fostering a collaborative, results-oriented culture through coaching, feedback, and clear expectations.
• Contribute ideas, energy, and commitment to a fun, rewarding company culture

Must-Have Qualifications

• Experience deploying and managing production applications in AWS for clients or customers.
• DevOps experience, including: deploying containerized applications (e.g., Kubernetes), Infrastructure as Code (Terraform), CI/CD pipelines (e.g., Jenkins), and application health monitoring and logging (e.g., Splunk, CloudWatch).
• Experience building and managing secure, high-availability, modern web application architectures and their associated cloud services.
• A client-facing orientation, with the ability to work directly with both senior as well as technical stakeholders; experience managing internal and external relationships is preferred.
• Minimum of a 4-year college degree.
• 5+ years of professional experience.

Nice to Have

• AI Engineering building applications on foundation models (e.g., RAG, agent orchestration, agent evaluations)
• Machine Learning (training, deploying, and operationalizing models across the MLOps lifecycle)
• Data Engineering (building data pipelines and working within lakehouse/warehouse architectures and data platforms, e.g., Snowflake, Databricks)
• Experience with other cloud platforms (Azure, GCP).

Who We're Looking For

We're looking for people who are:

• Committed to producing exceptional results as part of a fast-paced, evolving, high-performing team.
• Ready to serve as the face of commonFont when engaging with top-tier, enterprise clients.
• Motivated to help, serve, and lead others — taking ownership of projects and outcomes.
• Highly analytical and detail-oriented.
• Ambitious in personal and professional growth, seeking to expand their network and influence.
• Solvers of challenging problems, bringing curiosity, initiative, creativity, and perseverance.
• Great listeners and communicators.
• Kind, caring, empathetic, collaborative, and humble — people we want to work with.