Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Global Solution Architect (GSA), specializing in AI Business Solutions, who is passionate about driving our customers’ AI transformation on the Microsoft platform. This role will be part of the Customer Success AI Business Solutions team and is designed to engage in the execution of consumption within key accounts.

GSAs guide customers through a structured AI transformation journey. Through this leadership, they help organizations adopt Microsoft AI solutions with confidence, clarity, and measurable impact.

Our customer demand for prescriptive guidance and predictable adoption of new roadmap innovation is outpacing the capacity of traditional 1:1 engagement model. We are creating a global digital engagement motion designed to complement 1:1 engagement by combining sequenced, outcome-driven journeys, live expert led sessions, and a structured community layer to sustain and deepen engagement.
This role will contribute to operating the motion end to end.
This role will join a pod-based model with Senior GSAs retaining ownership of journey outcomes, narrative integrity, and executive alignment and Junior GSAs (this role) serving as the execution engine, delivering sessions, moderating Q&A, managing cohorts, supporting localization, and sustaining community engagement.

What sets this GSA team apart is its focus on incubation—where experimentation, rapid learning, and bold thinking are not just encouraged, but essential. You’ll join a select team tasked with validating early-stage solutions, capturing breakthrough use cases, and building the ROI methodology that will define the future of our platform. You’ll operate at the intersection of engineering and business, aligning with a global list of “frontier” customers and codifying best practices that will scale worldwide. If you thrive in ambiguity, love to create clarity from complexity, and want to be part of a team that’s setting the standard for how AI transforms work, we want you to help lead this journey!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• With support from colleagues, leverage AI to automate and deliver repeatable processes that help customers achieve faster outcomes and deliver repeatable IP aligned with AI and Agentic Solutions
• Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• With support from colleagues, learns how to act as the Voice of the Customer by sharing insights and feedback with account teams to identify opportunities and remove adoption blockers.
• Maintain deep technical expertise and stay current with AI trends and technologies such as Copilot, Copilot Studio, Foundry, Fabric, Azure, AI, GitHub, Security solutions , while contributing to internal and external technical communities.
• Actively participate in onboarding, technical training, and ongoing skill development programs.
• Incorporate coaching feedback to improve technical accuracy, efficiency, and customer interaction quality
• Demonstrate a growth mindset by continuously aligning your skills to current and future customer needs

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
o OR equivalent experience

Additional Required Qualifications:
• Hands-on experience in AI technologies
• Good written and verbal communication skills.
• Ability to follow structured processes and work effectively in a defined support environment.
• Willingness to work in an in‑office setting
• Support a positive, inclusive, and customer‑focused team culture.

Additional Preferred Qualifications:
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 1+ years experience in AI/cloud technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
o OR equivalent experience

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.