Job Description

If you're energised by solving complex problems with cutting-edge technology and influencing how AI transforms businesses, this role offers a rare chance to lead that change. As a Cloud Solution Architect focused on Copilot and generative AI, you’ll work at the intersection of innovation and impact - helping customers realise tangible value from their investments and shaping scalable solutions that matter.

This opportunity will allow you to accelerate your career growth and develop deep business acumen in agentic AI, as help customers design and implement enterprise-ready Copilot and agent solutions, ensuring alignment with security, compliance, and governance requirements, including Power Platform governance models and agent lifecycle management.

You’ll operate in an exciting, cross-functional environment where your insights drive consumption, usage, and strategic growth. The role blends technical depth with business acumen, giving you the space to architect secure, resilient, and performance-optimised solutions while influencing customer strategy and decision-making.

What sets this opportunity apart is the scope for development. You’ll deepen your expertise in AI and cloud technologies, sharpen your understanding of customer metrics and change management, and contribute to virtual teams and partner engagements. You’ll also play a key role in identifying patterns and gaps that inform product evolution and scale solutions across industries.

Find out more about our culture and values, and the environment you will be working in.

Responsibilities

• • Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable Copilot and agent-based solutions aligned to high-ROI customer outcomes, while ensuring solutions comply with enterprise governance standards.
  • Drive Customer Success: Lead architectural design and engage with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, M365 Copilot, and Copilot Studio, securing long-term customer success and renewal.
  • Leverage Agentic AI: Use Copilot prompt engineering, agent-building capabilities, and Copilot Studio expertise to drive AI at scale, ensuring agents are deployed, managed, and operated within approved governance frameworks.
  • Apply platform and agent governance: Guide customers on Agents and Power Platform governance, including environment strategy, identity and access controls, and lifecycle management for apps, flows, and agents.
  • Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored, governed AI solutions that drive expansion and business value realization.
  • Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate customers’ AI transformation journeys.

Qualifications

• Hands-on experience with AI technologies, ideally M365 Copilot and Copilot Studio

  Experience working in a customer-facing role, engaging both business and technical stakeholders.

  Ability to translate technical and governance requirements into clear architectural guidance and customer outcomes.

  Experience designing and delivering AI solutions at scale, with understanding of Power Platform governance, including environment strategy and security controls.

  Knowledge of agent governance concepts, including lifecycle management, access control, data boundaries, monitoring, and operational readiness.

  Ability to identify opportunities within customer accounts, including upsell, renewal, and strategic engagement.

  Fluent in English and Italian and able to use both in a business environment.

  Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.