Job Description

If you're energised by solving complex problems with cutting-edge technology and influencing how AI transforms businesses, this role offers a rare chance to lead that change. As a Cloud Solution Architect focused on Copilot and generative AI, you’ll work at the intersection of innovation and impact - helping customers realise tangible value from their investments and shaping scalable solutions that matter.

You’ll operate in an exciting, cross-functional environment where your insights drive consumption, usage, and strategic growth. The role blends technical depth with business acumen, giving you the space to architect secure, resilient, and performance-optimised solutions while influencing customer strategy and decision-making.

What sets this opportunity apart is the scope for development. You’ll deepen your expertise in AI and cloud technologies, sharpen your understanding of customer metrics and change management, and contribute to virtual teams and partner engagements. You’ll also play a key role in identifying patterns and gaps that inform product evolution and scale solutions across industries.

Find out more about our culture and values, and the environment you will be working in.

Responsibilities

Business Impact

• Deliver solutions aligned with Microsoft standards, collaborating across teams to meet customer goals and manage risks with minimal guidance.
• Identify and resolve blockers to accelerate deployment and usage, applying business and technical knowledge to meet IT requirements.
• Spot opportunities for scalable consumption and usage, leveraging insights and trends to shape customer outcomes and support strategic initiatives.
• Implement solutions using proven methodologies, supporting long-term adoption and optimisation while contributing feedback to improve delivery content.

Customer Centricity

• Ensure seamless customer experiences through efficient delivery, understanding goals, and supporting strategies to improve satisfaction and transformation.
• Translate customer challenges into strategic solutions, build trust with decision-makers, and support cross-functional stakeholder engagement.
• Represent customer voice internally, share insights, and contribute to shaping product direction and strategic improvements.

Partner Specialisation

• Identify market opportunities, support partner development, and guide initial implementations to align with business goals.
• Support partner and sales teams by resolving technical blockers and clarifying opportunities through pre-sales engagement.

Technical Leadership

• Use market signals to guide upskilling, mentor peers, and promote technical readiness across solution areas and corporate initiatives.
• Contribute to virtual teams and community engagements, sharing insights and helping build scalable models and intellectual property.
• Identify and communicate delivery gaps, driving improvements to products, processes, and frameworks for broader customer impact.

Qualifications

• Hands-on experience with AI technologies, ideally Copilot and M365 Copilot
• Experience in cloud, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• Demonstrated experience in change management, both in customer-facing contexts and personal adaptability to evolving business needs.
• Experience analysing customer data and metrics, including pipeline hygiene and strategic alignment to business goals.
• Fluency in both English and Spanish and able to use both in a business environment?
• Ability to identify opportunities within customer accounts, including upsell, renewal, and strategic engagement based on analytic insight.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.