Job Description

Our client, the top consulting company in NA is looking for Cloud Services - Operations Lead.

Your Opportunity

Are you passionate about working in Operations, enjoy interacting with clients, and have experience or a strong desire to evolve business operations? Our client is a leader in Cloud Consulting, and is seeking skilled individuals within Canada to join our team in a high-growth setting. As an Operations Lead, you will be responsible for streamlining processes, improving efficiencies, and ensuring that our clients receive world-class service.

Your growth and development are important to your future, and we strive toward aligning individuals to focus on strengths and to develop skills to overcome weaknesses.

• Leverage your ability to contribute to a fast-paced Cloud sales cycle, focusing on onboarding responsibilities such as creating reports, contracts, and initial client setup
• Providing pre-sales pricing and subscription support to employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
• Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
• Provide training and support to internal and external customers on Office 365, Dynamics 365 and Cloud offerings, including issues with configurations and implementations
• Provide quality assurance checks for quotes, contracts, and other outbound work
• Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders
• Focus on operations improvement by automating and streamlining existing processes to make them more efficient
• Develop tools, processes and research information necessary to evolve cloud operations
• Additional administrative support and participation in special projects as required
  
  

How do we define success for your role?

• You demonstrate core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your clients industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.
  
  

Your Experience And Education

• You have completed your undergraduate degree in IT Management, Business Administration, or Business-related program with a focus on Technology
• You have 5-7 years of combined work experience (this could be through co-op or internship work)
• You are passionate about cloud technology and have a willingness to learn new technologies
• You have practical knowledge of professional, effective telephone techniques and customer care
• You have excellent written and verbal communication skills
• You have strong problem-solving skills and attention to detail
• You enjoy improving and taking ownership of processes
• You are able to prioritize with the flexibility to manage multiple tasks and variable workload
  
  

The following are considered an asset:

• Experience in a previous business operations, customer service and/or sales capacity
• Working toward a professional certification, such as PMP, Lean Six Sigma, or ITIL
• Experience in process and operations improvement
• Experience with Microsoft or Cloud platforms
• Experience with Finance and Line of Business systems
• Understanding of IT and software business landscape
• Proficient in MS Office Applications, such as Microsoft Excel