Job Description

Job Title: Cloud Service Engineer III

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The ideal candidate will demonstrate a high level of energy and possess a comprehensive understanding of operational delivery. This includes effective collaboration with service desk teams, engineering staff, and leaders in global incident, problem, and change management.

Key Responsibilities:

As an AVD Engineer in EUCS, you will:
• Build and maintain the AVD infrastructure to ensure high availability and scalability.
• Understand the architecture and components of AVD, such as host pools, session hosts, app groups, workspaces, and user profiles.
• Manage and support Cloud PC (Windows 365) environments, including provisioning, policy management, and troubleshooting.
• Collaborate closely with engineering teams to optimize performance, reliability, and security across AVD and Cloud PC platforms.
• Manage and troubleshoot AVD and Cloud PC resources using the Azure portal, PowerShell, and Azure CLI.
• Configure and secure AVD networking, such as virtual networks, subnets, network security groups, and firewalls.
• Implement and optimize AVD storage, such as Azure Files, Azure NetApp Files, and FSLogix.
• Monitor and optimize AVD and Cloud PC performance, including scaling, load balancing, and diagnostics.
• Utilize Nexthink technology for end-user experience monitoring, issue identification, and proactive troubleshooting.
• Integrate AVD and Cloud PC with other Azure services, such as Azure Active Directory, Azure Backup, and Azure Monitor.
• Apply best practices and recommendations for AVD and Cloud PC deployment and management.

Troubleshoot user/Pool issues including:
• Assist with client installs (RDP client / Windows 365 access)
• Client connection issues
• Application troubleshooting (as it pertains to AVD and Cloud PC)
• Performance monitoring and issue resolution using Nexthink and native tools
• AVD Pool maintenance
• Software installs and configuration into AVD pools based on Pearson standards
• Build and configure AVD host pools based on Pearson standard builds

Skills:

• Experience with VDI technologies such as AVD and Windows 365 (Cloud PC) including image management, deployment, monitoring, and maintenance.
• Basic knowledge or hands-on experience with Nexthink for end-user experience monitoring and analytics.
• Experience with modern device deployment techniques.
• Experience working in a mixed skillset team in an agile, fast-paced environment.
• Excellent written and verbal communication skills and a systematic approach to problem solving.
• Good understanding of the Microsoft Azure platform and experience in AVD and Cloud PC deployment and management.
• Open to learning new technologies, ways of working, and processes while maintaining high standards of technical expertise.
• Experience with Nerdio, Microsoft Intune, PowerShell, and AZ-140 certification is an added advantage.

Note:

• 5+ years of experience in relevant technology (AVD / VDI)
• Decent knowledge and understanding of Cloud Concepts
• Decent knowledge and understanding of Microsoft Azure ecosystem
• Strong knowledge and understanding of Azure Virtual Desktop solution and Windows 365 (Cloud PC)
• AVD and Cloud PC business requirements gathering
• AVD and Cloud PC deployment

We are looking for hardworking VDI professionals with experience in AVD and Cloud PC, with the ability to think on their feet, ask questions, collaborate across teams, and learn new technologies within a fast-paced environment.