Job Description

Not everyone's built for a night shift. But for the right person, this schedule is a feature, not a footnote.

You'll be working while the US team is on the clock, finishing up just as they're heading into their morning meeting. That handover is yours to nail.

If doing your best work when most people are winding down sounds like your kind of rhythm, keep reading.

We're First Focus, Australia's #1 MSP (Cloud Tango, 9 years running), with over 500 staff across 4 countries. This role supports our parent company's operations in the US, and sits at the heart of keeping their private cloud infrastructure running properly.

The Role

You'll be the primary resource for our private cloud environments. That means owning provisioning, configuration, and troubleshooting of private cloud infrastructure for the US team, acting as the second-level escalation point when things get complicated, and being the person who actually follows through.

Be the Solution isn't just a phrase we put on walls. It means you spot the issue, figure out the fix, make the recommendation, and see it through. No waiting around for someone else to pick it up. Want to learn more about our values? Check them out at www.firstfocus.com.au/about-us

What You'll Be Doing

• Acting as the second-level escalation point for all cloud and infrastructure-related issues from the US service desk
• Owning the full lifecycle of private cloud environments built on Nutanix AHV
• Managing and maintaining Juniper Networks infrastructure
• Supporting Microsoft Azure and hybrid cloud workloads
• Driving improvements across monitoring, automation, and documentation
• Participating in shift handovers with the Australian team
• Working a night shift aligned to US business hours (approx. 11pm–8am PHT, weekends off)

Requirements

Must have:

• 3 to 5 years in private cloud infrastructure, with exposure to multi-client or complex environments
• Hands-on experience with Nutanix AHV or comparable hyperconverged infrastructure (VMware experience considered, with willingness to cross-train to Nutanix)
• Enterprise networking skills, specifically Juniper Networks (Junos OS) or a comparable platform
• Microsoft Azure or AWS experience, ideally in a hybrid-cloud context
• Scripting ability in PowerShell, Python, or Bash
• Clear, confident English, written and verbal. Important when you're the bridge between two time zones

Preferred certifications:

• Nutanix Certified Professional (NCP)
• Juniper JNCIA or JNCIS
• Azure Administrator (AZ-104) or AWS Solutions Architect

Nice to have:

• Experience working with US-based teams in a support or managed services context
• Familiarity with ITSM tools (ServiceNow, ConnectWise, or similar)
• Previous experience working night shifts or cross-timezone roles
• An appreciation for dry humour (optional but valued)

Benefits

• Between P150,000 - P190,000/month, depending on skills and experience
• HMO from day 1, including one dependent, with dental cover
• Free Uprise access, 1:1 coaching with qualified psychologists or counsellors
• Never Stop Growing: 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply)
• Night shift, weekends off*, 25 paid leave days annually
• Employee referral program (P20,000)
• MVP award (P10,000)
• Social events, EOFY and Christmas parties
• Loyalty bonuses*
• Hybrid setup, Ortigas or Alabang

Offices:

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City
• 26th Floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

Apply now. The US team starts their day just as you're wrapping up yours. Make sure they're starting it with good news.

First Focus welcomes applications from Neurodiverse candidates. We recommend and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.