Job Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

This is a 12 month FTC. We're looking for a Cloud Renewals Specialist to join our MSSO team and play a key role in retaining and growing customer investment across cloud and managed services. You will manage the end-to-end renewal process for a portfolio of customer contracts, working closely with Account Managers, customers, suppliers, and internal teams to ensure accurate quoting, seamless renewals, and a great customer experience.

This is an excellent opportunity for someone with strong commercial awareness, attention to detail, and a passion for delivering outstanding service in a fast-paced technology environment.

What You Will Do

• Manage the renewal lifecycle for cloud and managed service contracts.
• Generate accurate quotes and process orders across a range of services and contract values.
• Build and maintain relationships with Account Managers, customers, vendors, and internal stakeholders.
• Proactively identify opportunities to retain, upsell, and cross-sell services within existing accounts.
• Produce renewal quotations ahead of contract expiry dates to support customer retention.
• Act as a key point of contact for pricing, quoting, and renewal-related queries.
• Liaise with purchasing, contract management, finance, and sales teams to ensure accurate and timely order processing.
• Work with vendor and supplier portals to manage renewals and service requirements.
• Reconcile customer usage, supplier billing, and invoicing information.
• Investigate and resolve billing discrepancies and contract-related issues.
• Maintain accurate pipeline, forecasting, and contract renewal data within internal systems.
• Support reporting on renewals performance, contract retention, and revenue opportunities.
• Manage shared mailboxes and ensure requests are responded to within agreed service levels.
• Attend sales and business development meetings to support ongoing growth initiatives.
• Contribute ideas and feedback to improve operational processes and customer outcomes.
• Consistently achieve renewal and retention targets.

What We Expect of You

• Previous experience in an administrative, renewals, sales support, customer success, or commercial operations role.
• Commercial awareness and an understanding of how renewals contribute to business growth.
• Experience working within a fast-paced customer-focused environment.
• Strong attention to detail and a commitment to delivering accurate work.
• Excellent verbal and written communication skills.
• Confidence building relationships with internal teams, customers, and vendors.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• A proactive, self-motivated approach and the ability to work independently.
• Strong numerical and analytical skills with the ability to interpret financial and usage data.
• Good knowledge of Microsoft Office, particularly Excel, Outlook, and Word.
• Ability to learn and navigate new systems and processes quickly.
• An understanding of cloud technologies, managed services, or the IT industry would be advantageous.
• Experience working with CRM, ERP, or order management systems is desirable.
• A collaborative mindset and a commitment to delivering excellent customer service.
• A results-driven approach with a focus on achieving renewal and retention targets.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.