Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

The Cloud Project Management Office (PMO) Lead is responsible for helping drive the success of ECS development, implementation, and continuous improvement of project management standards, processes, and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations.

Key Responsibilities:

• Leads high performing, cross-functional, often globally distributed teams to deliver a complex, multi-year, multifaceted programs.
• Autonomously and appropriately applies knowledge, processes, skills, tools and techniques to project and program activities in order to meet cross-program goals.
• Identifies and communicates key responsibilities and practices to ensure the cross-functional program team functions as one empowered team and achieves business results.
• Demonstrates compelling storytelling, galvanizing partners around shared vision and purpose.
• Pursues personal development opportunities to enhance ability to contribute to our success; acts as a role model for others in this area.
• Seeks out and initiates opportunities to strengthen leadership, business management and organizational expertise.
• Develop and maintain project management templates, guidelines, and best practices.
• Negotiates for human, financial, and other resources on program-related matters and provides consulting guidance and leadership to program teams to realize the strategic business vision or desired result.
• Identifies, communicates, and ensures resolution of all issues thoughtful of audience, leader level and business need.
• Manages and monitors project or program schedules. Maintains, adjusts and updates project plans as needed.
• Assist in the continuous improvement of PMO processes and tools through analysis and metrics.
• Facilitates collaborative work environment that allows teams to co-author vision, problem statements and develop shared sets of priorities.
• Leads strategic project problem solving efforts by helping the team identify and define key issues, develop hypotheses and design required analyses.
• Provides problem solving leadership across entire project to cross- functional teams.
• Guides the team in thinking through complex and ambiguous issues, identifies creative information sources and approaches, and pushes the team to develop new insights.
• Oversees and reviews team analytics to ensure integrity and accuracy.
• Reviews and provides guidance to cross-functional sub-teams, facilitating collaborative work environment that allows teams to co-author vision, develop shared sets of priorities and drive decisions to meet key deliverables and timelines.
• Create and maintain dashboards that provide insights into project performance and trends.

Required Qualifications:

• Bachelor’s degree
• 7+ years of experience working as a project manager in a technology focused environment.
• 5+ years of experience working in a SDLC or Enterprise Application Implementation team.
• 3+ years of experience working in a PM, PMO or Team lead role.
• 2+ years SCRUM Master, Product Owner or Team Lead experience.

Preferred Qualifications:

• Master’s degree is a plus
• Comfortable with learning technology, as role will cross train with other team roles.
• Experience leading management consultation, communication and operations for large organizations
• Demonstrated ability to use digital analytics, customer feedback, user experience research, and other qualitative and quantitative metrics and insights to inform prioritization.
• Developing and delivering presentations to executive audiences
• Experience leading interdisciplinary teams (2 years).
• Strong facilitation skills, comfortable in a consultation environment with senior-level executive participants.
• A proven ability to work in a fast-paced environment with shifting priorities, while managing tactical deliverables and meeting deadlines.
• Experience with Agile Development and Project Management processes.
• Good Understanding of Configuration/Change Management tools, i.e. Jira.
• Ability to lead client meetings with project stakeholders.
• Project Planning, estimation, and scheduling using Jira, Monday.com, MS Project, etc.

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