Job Description

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunities:

The Senior Cloud Operations Engineer is a key technical leader within the Cloud Operations team, playing a hands on role in supporting, optimising and continuously improving our Azure cloud platforms and services.

You will bring deep expertise across cloud operations, automation, security, reliability and FinOps, acting as a trusted technical mentor and escalation point for engineers across the team. This role has a strong focus on platform health, operational excellence and proactive improvement, ensuring our cloud environments are secure, resilient, cost effective and compliant.

You will also contribute to strategic initiatives across the wider cloud estate, including cost optimisation, strengthening compliance posture and embedding best practice operational standards across AIA Australia.

To do this successfully you will:

• Lead the reliability, resilience and continuous improvement of Azure cloud platforms through strong operational governance, proactive monitoring, automation and AIOps‑ready design practices.
• Design and deliver advanced automation using PowerShell, Python and KQL to improve operational efficiency, compliance, platform hygiene and incident prevention, while embedding responsible AI principles.
• Drive FinOps practices across the cloud estate, including cost optimisation, forecasting, anomaly detection and reporting, delivering against agreed budgets and cost optimisation targets.
• Act as a senior technical escalation point for high‑severity incidents, change and problem management, disaster recovery testing and long‑term remediation, ensuring strong availability and performance outcomes.
• Provide technical leadership and collaboration across engineering teams, security, finance, AIA Group and managed service partners, ensuring clear communication, prioritisation and high standards of delivery.

Successful applications will demonstrate:

• Extensive experience in infrastructure operations or platform engineering, with significant hands on experience supporting Microsoft Azure based environments.
• Demonstrated capability in cloud operations including automation, scripting and monitoring, with exposure to AI supported or data driven operational tooling.
• Experience operating within vendor led or managed service environments, including collaboration with external service providers.
• Strong understanding of cloud security principles, operational frameworks such as ITIL, and enterprise compliance requirements.
• Proven experience in FinOps and cloud cost optimisation, supported by effective stakeholder communication, problem solving skills, and relevant Azure certifications or equivalent practical experience.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement – 3 days in office and 2 days WFH

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.