Job Description

We are seeking a proactive and strategic Cloud Operations Manager to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.

Key Responsibilities

1. Cloud Service Delivery & Performance

• Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met.
• Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability.
• Monitor cloud service metrics, analyze trends, and drive continuous improvement initiatives.
• Manage incident, problem, and change management processes to minimize downtime and operational risks.

2. Cloud Operations Management

• Oversee daily operations across cloud platforms (IaaS, PaaS, SaaS) to ensure optimal performance and efficiency.
• Implement best practices for cloud resource management, automation, and operational workflows.
• Maintain operational dashboards, reporting, and governance to provide leadership visibility.
• Coordinate resource allocation, readiness for new deployments, and operational planning.

3. Client Success & Relationship Management

• Act as the primary point of contact for assigned cloud clients, ensuring service alignment with their business goals.
• Conduct regular service reviews, share performance insights, and propose enhancements.
• Build trust with clients through transparency, proactive communication, and strategic advice.
• Identify opportunities for additional value, service expansion, or cloud optimization.

4. Governance & Continuous Improvement

• Implement governance frameworks and operational standards across cloud services.
• Drive initiatives that enhance service quality, reliability, and customer experience.
• Contribute to cloud strategy, roadmap planning, and future operational readiness.

Requirements

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Cloud Computing, or related field.
• 5–8 years of experience in cloud operations, service delivery, or IT account management.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Strong understanding of ITIL, service management principles, and cloud operational KPIs.
• Excellent leadership, communication, and stakeholder management skills.

Benefits

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