AAA Club Alliance is currently seeking a Cloud Operations Lead Engineer to join our team in Wilmington, DE or Cincinnati, OH.
The Primary Duties of the Cloud Operations Lead Engineer are to:
Lead design, deployment, and governance of GCP infrastructure using IaC and automation, ensuring secure, scalable, and efficient cloud operations with Azure interoperability where needed.
Partner with Network, Security, Application Support, and Enterprise Development teams to ensure reliable, high-performing, and secure cloud services aligned to business goals.
Act as a liaison between Cloud Operations, CCoE, and Enterprise Architecture, translating strategy into GCP-first operational standards and reusable infrastructure patterns.
Guide teams on cloud architecture decisions, including GCP-native services (e.g., Cloud Run, GKE), and resolve complex design challenges.
Build and govern reusable Terraform modules aligned to cloud standards, IAM policies, versioning, and tagging conventions across multi-cloud environments.
Evaluate vendors and third-party solutions; support procurement decisions for cloud platforms, observability tools, and GCP services.
Provide technical input on cost optimization, efficiency, resilience, and lifecycle sustainability of cloud services.
Research and recommend emerging cloud technologies to advance GCP platform maturity and multi-cloud strategy.
Implement and enforce GCP identity and access management (IAM), aligned with Azure RBAC where applicable.
Own observability integration (e.g., Dynatrace, Grafana, GCP Cloud Operations Suite) to ensure monitoring, alerting, and root cause visibility.
Lead incident response and root cause analysis for major cloud outages; drive cross-team resolution and risk reduction.
Drive platform improvements focused on standardization, automation, security, and performance.
Ensure documentation quality for Terraform, CI/CD pipelines, configurations, and operational processes.
Oversee cloud security controls, compliance (including PCI), and disaster recovery alignment.
Mentor engineers, lead peer reviews, and promote engineering standards across Cloud Operations.
Represent Cloud Operations in cross-functional groups, support cloud enablement, training, and onboarding.
Promote Information Security policies and a security-by-design culture.
Other duties assigned.
Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field required. Equivalent combination of education, technical training, and experience will be considered in lieu of degree.
Minimum6 years of hands-on experience working with Google Cloud Platform (GCP), including architecting, provisioning, configuring, and managing services such as GKE, Cloud Run, VPC networking, IAM, and managed services, required.
Minimum 4 years of experience with Microsoft Azure, supporting enterprise-scale infrastructure and hybrid/multi-cloud integration scenarios, required as a secondary skillset.
Minimum 4 years of experience designing and maintaining infrastructure-as-code for cloud environments using Terraform, including reusable module development, version control, and organizational governance required.
GCP Associate Cloud Engineer or Professional Cloud Architect certification required
Terraform Associate certification or similar infrastructure-as-code certification required.
Azure Administrator Associate or Azure Solutions Architect certification preferred.
Lead in a collaborative environment, influencing engineering standards, practices, and platform maturity across teams.
Manage multiple high-impact initiatives, balancing tactical execution with strategic priorities and delivering results with minimal oversight.
Mentor engineers of all levels, lead peer reviews, and guide architectural discussions while strengthening operational capability through knowledge sharing.
Perform advanced analysis of cloud infrastructure to identify risks, inefficiencies, and opportunities for scalable improvements across performance, security, and cost.
Provide deep hands-on expertise in GCP (IAM, networking, organization structure, security controls) and working knowledge of Azure for hybrid integration.
Lead design and troubleshooting complex multi-cloud environments with strong root cause analysis across platform, networking, and identity layers.
Develop and maintain reusable Terraform modules and GitOps workflows, including state management, versioning, and policy enforcement.
Drive cross-functional collaboration, change management, and documentation standards while supporting continuous learning, cloud adoption, and secure operations practices.
At AAA, your success is our success. What we can offer you:
The starting base compensation for this position is $100,384 TO $149,158.
*The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*
Comprehensive health benefits package.
Up to three weeks of paid time off accrued during your first year.
Annual Bonus Plan.
401(K) plan with company match up to 7%.
Professional development opportunities and tuition reimbursement.
Paid time off to volunteer & company-sponsored volunteer events throughout the year.
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Information Technology
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
