Job Description

At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.

We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts.

Together, we’ll build a future where innovation knows no limits.

We are seeking a proactive, customer-focused Cloud Operations Engineer to operate, monitor, and optimize cloud environments for our enterprise customers as part of our managed cloud services. You will ensure high availability, security, performance, and operational excellence across customer cloud estates, within a fast-growing cloud transformation and managed-services organization.

You will collaborate with delivery, data, and customer IT teams to run reliable cloud operations, respond to incidents against agreed service levels, and drive continuous improvement across modern cloud platforms.

Key Responsibilities:

Infrastructure & System Reliability

• Manage, monitor, and maintain infrastructure across cloud and on-premise environments.

• Ensure system reliability, uptime, and performance through proactive monitoring and tuning.

• Implement and maintain configuration management and infrastructure-as-code (IaC) practices.

• Collaborate with customer and internal IT Operations on infrastructure improvements and incident response.

CI/CD & Automation

• Design, implement, and maintain CI/CD pipelines for application deployment and testing.

• Automate routine processes including provisioning, deployment, and monitoring.

• Work with delivery and development teams to integrate and streamline code delivery and release workflows.

• Optimize existing deployment and build processes for speed, reliability, and traceability.

DevOps & MLOps Integration

• Support MLOps workflows and data / analytics environments (e.g. model deployment, environment setup, data pipelines).

• Collaborate with data engineers and ML teams to ensure system compatibility and stable model operations.

• Contribute to defining best practices for data and model lifecycle management.

Monitoring, Security & Incident Management

• Implement and manage monitoring, logging, and alerting systems (e.g. Prometheus, Grafana, ELK).

• Participate in incident response, root-cause analysis, and problem resolution against agreed service levels.

• Ensure compliance with security and governance requirements.

• Maintain and document operational standards, deployment guides, and recovery procedures.

Continuous Improvement & Collaboration

• Identify opportunities to improve system performance and deployment efficiency.

• Collaborate cross-functionally with development, IT Ops, and data teams to enhance DevOps maturity.

• Mentor junior engineers and contribute to knowledge sharing within the team.

Key Requirements:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 3–5 years as a Cloud Engineer, DevOps Engineer, System Engineer, Site Reliability Engineer, or similar.

• Proven experience with CI/CD pipeline design and maintenance.

• Hands-on experience operating and managing cloud infrastructure (AWS, GCP, or Azure) and on-premise environments — using Infrastructure as Code as the primary control plane, while able to operate, troubleshoot, and validate changes directly via the cloud console when required.

• Familiarity with MLOps concepts or exposure to data / AI platform environments (a plus).

Technical Skills

• Proficiency with CI/CD tools (GitLab CI, Jenkins, ArgoCD, etc.).

• Experience with containerization and orchestration (Docker, Kubernetes).

• Proven, hands-on experience authoring, refactoring, and maintaining complex IaC codebases.

• Solid understanding of networking, system administration, and security principles.

• Experience with monitoring and logging tools (Prometheus, Grafana, ELK, etc.).

• Scripting / programming knowledge (Python, Bash, or similar).

• Familiarity with Linux server environments and automation practices.

Soft Skills

• Analytical and problem-solving mindset.

• Strong collaboration and communication skills across technical and non-technical teams.

• Proactive attitude toward process improvement and automation.

• Reliable, organized, and comfortable managing multiple concurrent projects.

What We Offer:

• Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.

• Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.

• Competitive Package: Competitive salary and benefits package

• Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.

Apply now!

Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!