JOB DESCRIPTION Cloud NOC Lead RFP | Service Operations Leadership ROLE PURPOSE ENGAGEMENT CONTEXT Lead day-to-day NOC operations, operational governance, escalations and service assurance for cloud operations, coordinating L1/L2 resources and customer stakeholders. multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement. Key Responsibilities · Lead monitoring, incident handling, escalation, handover and service reporting. · Oversee Datadog, CloudWatch, Azure Monitor and ITSM operating workflows. · Review critical/high incidents and coordinate technical teams through resolution. · Track SLA/OLA, backlog, aging, recurring incidents, alert volumes and risks. · Drive shift readiness, runbook compliance, handovers and operational discipline. · Coordinate major-incident response, bridge management and post-incident actions. · Review alert quality and drive observability improvements. · Ensure SOPs, escalation matrices and knowledge articles remain current. · Facilitate problem-management reviews and recurring-issue elimination. · Identify automation/auto-remediation opportunities. · Prepare operational summaries and support service reviews. Must-Have Technical & Operational Skills · 7+ years IT operations/NOC experience, including 2+ years in a lead role. · AWS/Azure cloud operations and observability. · 18x7/24x7 NOC or managed-services leadership. · Incident, Major Incident, Problem and Change Management. · Datadog, CloudWatch, Azure Monitor and ITSM workflows. · SLA/KPI reporting and operational governance. · Strong stakeholder communication and escalation management. · Distributed-team and shift-handover leadership. · Analytical approach to trends and continuous improvement. Nice-to-Have Skills · ITIL v4. · AWS/Azure certification. · Event-to-ticket automation/auto-remediation. · ServiceNow/Jira Service Management. · FinOps/capacity management. · AIOps/AI-enabled NOC experience. Working Model · Operate within defined governance, security, access-control, change and escalation procedures. · Maintain accurate operational documentation, handover records and knowledge assets.
SRM Technologies is a global digital and engineering services company serving Mobility, Life Sciences, Healthcare, and other high-impact industries. We partner with enterprises to build intelligent, future-ready business ecosystems that combine deep engineering expertise with digital innovation.
Our integrated capabilities span design, development, modernization, implementation, and managed services across digital platforms, data, cloud, embedded systems, and industry-specific solutions. With delivery presence across North America, Japan, Europe, the UK, the Middle East, Australia, and India, we support global enterprises in navigating transformation at scale.
We are a certified Great Place To Work®, and our culture is anchored in one core belief: ideas@work. For us, ideas matter only when they translate into measurable business outcomes and meaningful impact for our customers and their end users. We focus on practical innovation, execution excellence, and long-term value creation driven by our passionate and growing team.
𝘚𝘙𝘔 𝘛𝘦𝘤𝘩 𝘪𝘴 𝘢 𝘱𝘳𝘰𝘶𝘥 𝘮𝘦𝘮𝘣𝘦𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱, 𝘢 𝘮𝘶𝘭𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘰𝘯𝘨𝘭𝘰𝘮𝘦𝘳𝘢𝘵𝘦 𝘸𝘪𝘵𝘩 𝘢 𝘳𝘪𝘤𝘩 𝘩𝘪𝘴𝘵𝘰𝘳𝘺 𝘴𝘱𝘢𝘯𝘯𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘧𝘰𝘶𝘳 𝘥𝘦𝘤𝘢𝘥𝘦𝘴. 𝘛𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱 𝘰𝘱𝘦𝘳𝘢𝘵𝘦𝘴 𝘪𝘯 𝘥𝘪𝘷𝘦𝘳𝘴𝘦 𝘴𝘦𝘤𝘵𝘰𝘳𝘴, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘌𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯, 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺, 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦, 𝘢𝘯𝘥 𝘔𝘦𝘥𝘪𝘢.
