JOB DESCRIPTION Cloud NOC Analyst (L1) Cordance RFP | 18x7 AWS & Azure Managed NOC ROLE PURPOSE ENGAGEMENT CONTEXT Provide first-line 18x7 monitoring, event triage, incident logging, initial diagnosis and escalation for AWS and Azure operations. multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement. Key Responsibilities · Monitor Datadog, AWS CloudWatch and Azure Monitor dashboards and alerts. · Validate, enrich, deduplicate and prioritize events; create/update ITSM tickets. · Execute approved L1 runbooks for availability, utilization, connectivity and service-health events. · Perform first-level checks across compute, storage, networking, databases and cloud services. · Escalate unresolved/high-impact events to L2 and customer/application teams using the escalation matrix. · Support major-incident bridges, shift handovers and daily operational reporting. · Identify recurring alerts, noisy monitoring and knowledge gaps for problem management and automation. Must-Have Technical & Operational Skills · 2–4 years NOC/cloud/infrastructure operations experience. · Hands-on AWS and/or Azure monitoring experience. · Datadog, AWS CloudWatch and Azure Monitor or equivalent observability tools. · Incident/event triage and severity/priority management. · ITSM knowledge: Incident, Service Request, Change and Escalation. · Basic AWS/Azure compute, storage, networking and database knowledge. · Ability to interpret metrics, logs, dashboards and alerts. · Strong written/verbal communication and shift-handover discipline. · Willingness to work 18x7 rotational shifts including weekends/holidays. Nice-to-Have Skills · ITIL Foundation. · AWS Cloud Practitioner or Azure Fundamentals. · Jira Service Management or ServiceNow. · Basic PowerShell/Python/shell scripting. · Exposure to automation/auto-remediation and event correlation. · Experience in customer-facing or regulated environments. Working Model · Operate within defined governance, security, access-control, change and escalation procedures. · Maintain accurate operational documentation, handover records and knowledge assets.
SRM Technologies is a global digital and engineering services company serving Mobility, Life Sciences, Healthcare, and other high-impact industries. We partner with enterprises to build intelligent, future-ready business ecosystems that combine deep engineering expertise with digital innovation.
Our integrated capabilities span design, development, modernization, implementation, and managed services across digital platforms, data, cloud, embedded systems, and industry-specific solutions. With delivery presence across North America, Japan, Europe, the UK, the Middle East, Australia, and India, we support global enterprises in navigating transformation at scale.
We are a certified Great Place To Work®, and our culture is anchored in one core belief: ideas@work. For us, ideas matter only when they translate into measurable business outcomes and meaningful impact for our customers and their end users. We focus on practical innovation, execution excellence, and long-term value creation driven by our passionate and growing team.
𝘚𝘙𝘔 𝘛𝘦𝘤𝘩 𝘪𝘴 𝘢 𝘱𝘳𝘰𝘶𝘥 𝘮𝘦𝘮𝘣𝘦𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱, 𝘢 𝘮𝘶𝘭𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘰𝘯𝘨𝘭𝘰𝘮𝘦𝘳𝘢𝘵𝘦 𝘸𝘪𝘵𝘩 𝘢 𝘳𝘪𝘤𝘩 𝘩𝘪𝘴𝘵𝘰𝘳𝘺 𝘴𝘱𝘢𝘯𝘯𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘧𝘰𝘶𝘳 𝘥𝘦𝘤𝘢𝘥𝘦𝘴. 𝘛𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱 𝘰𝘱𝘦𝘳𝘢𝘵𝘦𝘴 𝘪𝘯 𝘥𝘪𝘷𝘦𝘳𝘴𝘦 𝘴𝘦𝘤𝘵𝘰𝘳𝘴, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘌𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯, 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺, 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦, 𝘢𝘯𝘥 𝘔𝘦𝘥𝘪𝘢.
