Job Description

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

The Role: We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The Platform Operations team works to high standards within our growing business by managing critical platforms running our Azure estate and supporting our engineering teams to drive business value in technology.

The team support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs. Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Cloud Infrastructure Operations team is the centre of all things in cloud. The team is responsible for ensuring the continuous operation and upkeep of our cloud infrastructure and platforms, while being empowered to enhance, automate, and shape the future development of this digital estate.

Knowledge, Skills, Experience & Educational Qualification

We always support colleagues to develop their skills but to be successful in this role the following will be required:

• 4+ years’ experience in a middleware or platform operations role

Middleware Technologies:

• Strong hands-on experience supporting middleware on Linux environments
• Practical experience with:
  • IBM MQ in production
  • Apache Tomcat in enterprise environments
• Experience supporting business‑critical production systems

Programming and Operating Systems:

• Strong Linux administration skills (Red Hat or similar):
  • system and services
  • log analysis
  • OS troubleshooting and performance analysis
• Working knowledge of Windows environments is beneficial but not primary

• Solid understanding of enterprise messaging and integration concepts
• Experience with messaging patterns, MQ security, and connectivity
• Awareness of SOA and microservices architectures

Scripting and Automation:

• Working knowledge of one or more of:
  • Shell scripting
  • Ansible
• Interest in automation and repeatable operations

Networking and Database:

• Understanding of TCP/IP, HTTP/S, REST, and middleware connectivity
• Awareness of database integration patterns (SQL / NoSQL

Core Skills:

Problem-Solving:

• Ability to troubleshoot and resolve complex technical issues related to middleware software.

Integration Skills:

• Experience in integrating middleware solutions with various application platforms and ensuring data flow consistency and reliability.

Communication:

• Good verbal and written communication skills for collaborating with cross-functional teams and documenting technical procedures.

Analytical Skills:

• Strong ability to analyse system requirements and capability to translate them into effective middleware solutions.

Project Management:

Basic understanding of project management principles and ability to work within deadlines and budgets.

You need to be this kind of person

• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels

Educational Qualification:

• Graduate/Masters in any discipline
• Cloud certifications would be an added advantage

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

........................................…………With CARE and INTEGRITY………………………………………………………...

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.