It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
We are hiring a Cloud Infrastructure Engineer to join the Cloud, DevOps & Security team at VXI. This is an entry-level role focused on supporting day-to-day cloud infrastructure operations, including VM lifecycle management, IAM administration, networking configuration, CI/CD pipeline maintenance, and infrastructure-as-code execution under the guidance of senior team members.
The role is designed for candidates beginning their career in cloud engineering who want structured exposure to a production multi-service cloud environment and a clear growth path into mid-level cloud engineering responsibilities.
Provision, manage, and decommission virtual machines and related cloud resources following defined runbooks
Execute IAM role assignments, group memberships, and access reviews per established access policies
Support and maintain CI/CD pipelines, including pipeline configuration updates, troubleshooting failed builds, and deployment automation
Apply infrastructure-as-code changes (Terraform or equivalent) under code review
Assist with basic networking configurations (VPC rules, firewall changes, routing) under supervision
Monitor cloud resource utilization and flag cost or performance anomalies
Maintain documentation of infrastructure changes, runbooks, and standard operating procedures
Participate in on-call rotation as competency develops (not from day one)
Progressively take on higher-complexity tasks under mentorship
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
Hands on experience in cloud, DevOps, or systems engineering roles (internships, academic projects, or certifications acceptable)
Foundational understanding of at least one major cloud platform (GCP, AWS, or Azure)
Working knowledge of Linux fundamentals — file system structure, permissions, shell commands, and safe command execution practices
Basic understanding of networking concepts (TCP/IP, DNS, subnets, firewalls)
Familiarity with version control (Git) and CI/CD concepts
Strong written and verbal communication skills in English
Demonstrated ability to follow documented procedures precisely and escalate when situations fall outside scope
Cloud certifications (GCP Associate Cloud Engineer, AWS Cloud Practitioner / Solutions Architect Associate, or equivalent)
Exposure to Infrastructure-as-Code tools (Terraform, Pulumi, CloudFormation)
Basic scripting in Python or Bash for automation
Exposure to containerization (Docker) and orchestration (Kubernetes) concepts
Prior internship or project experience involving cloud infrastructure deployment.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About VXI Global Solutions
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean.
VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.
VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines.
For more information, visit www.vxi.com.
Contact Us: marketing@vxi.com
Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics