Job Description

ABOUT US

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career and customer-oriented Cloud Infrastructure Operations Engineer, to join our team.

Clearance

• Must be a U.S. Citizen and only hold U.S. Citizenship; no dual citizens.
• Security Clearance Level Required: Not Applicable.

Location

• Fully remote position.
• Work Location: Remote, United States.

Overview

• Work in a highly critical production environment and serve as the first point of contact for cloud-related escalations reported by customers and application teams.
• Serve in a high-impact, “eye-on-glass” role focused on identifying, isolating, and resolving infrastructure issues before they impact business operations.
• Act as an “active troubleshooter,” rather than simply routing tickets, using deep technical knowledge and modern AI tools to expedite resolutions and support the senior L3 team.
• Safely execute automation scripts for cloud resource and OS-level operations, including understanding script inputs and outputs, workflow, and troubleshooting basic execution issues.
• Take full responsibility for assigned work, take prompt action on production issues, follow established troubleshooting and escalation procedures, and maintain a strong focus on service availability, uptime, and operational stability.
• Act as the primary responder for incoming cloud infrastructure issues and perform rapid triage to understand the scope and business impact of reported problems.
• Collect and analyze system logs, network traces, and filesystem information.
• Apply Red Hat Linux skills to perform basic LVM operations, analyze syslog, and troubleshoot OS-level processes and services.
• Contact application owners or customers directly to gather missing details.
• Isolate issues between the application layer, OS layer, and Cloud Infrastructure layer.
• When needed, open and manage support cases with cloud providers, including AWS and Azure.
• If an issue exceeds defined SLAs, package all collected logs, evidence, and preliminary troubleshooting into a detailed and defined hand-off template for the L3 senior Infrastructure team.
• Leverage AI assistants and AIOps tools to analyze and summarize logs, identify potential issues, and accelerate troubleshooting and evidence gathering.
• Monitor AWS and Azure Backup status reports and perform VM/image-based restores such as AWS AMI and Azure image restores following established procedures.
• Develop and maintain small-scale automation using Bash, Python, and Ansible to streamline data collection, filtering, and routine troubleshooting and evidence-gathering tasks.
• Be available to provide support when needed during off-hours, nights, or weekends when critical infrastructure issues or escalations require immediate attention.
• Hands-on experience with AWS and Azure core services, including:
• Compute: EC2, Virtual Machine, AMI, and Managed Image.
• Networking: VPC/VNet, Subnets, Security Groups, NSGs, VPN, Direct Connect, ExpressRoute, and Load Balancers.
• Storage: S3, EBS, EFS, Azure Blobs, Managed Disks, and Vault.
• Security: IAM policies, RBAC, and Secret Keys.
• Backup and Restore: Backup configuration, monitoring, and restore operations for cloud resources and virtual machines.
• Strong administration skills in Red Hat Linux, including:
• LVM and filesystem administration, including creation and expansion.
• Managing system services, daemons, and OS-level logging.
• Performance tuning and resource troubleshooting, including CPU, Memory, and IO.
• Proficiency in programming/scripting languages and automation tools such as Python, Bash, or Ansible.
• Familiarity with AI tools for troubleshooting, log analysis, and infrastructure support.
• Hands-on mindset: Willingness to actively troubleshoot issues, resolve problems in real time, and communicate directly with stakeholders.
• Sound judgment: Ability to follow established procedures, make appropriate decisions within defined guidelines, and recognize when an issue should be escalated to senior engineers.
• Continuous learner: Eagerness to learn from senior engineers and progressively take on more complex technical responsibilities.

Qualifications

• 1–3 years of progressive IT experience, with hands-on exposure to cloud infrastructure administration and operational support.
• U.S. Citizenship, only.
• Strong administration skills in Red Hat Linux.
• Hands-on experience with AWS and Azure core services.
• Proficiency in programming/scripting languages and automation tools such as Python, Bash, or Ansible.
• Ability to safely execute automation scripts for cloud resource and OS-level operations, including understanding script inputs and outputs, workflow, and troubleshooting basic execution issues.
• Familiarity with AI tools for troubleshooting, log analysis, and infrastructure support.

Nice To Have

• Experience using AI assistants and AIOps tools to analyze and summarize logs, identify potential issues, and accelerate troubleshooting and evidence gathering.
• Experience developing and maintaining small-scale automation using Bash, Python, and Ansible.
• Experience performing AWS AMI and Azure image-based VM restores.
• Experience opening and managing support cases with AWS and Azure.
• Willingness to provide support during off-hours, nights, or weekends when critical infrastructure issues or escalations require immediate attention.
• Ability to communicate directly with application owners, customers, and stakeholders.
• Eagerness to learn from senior engineers and progressively take on more complex technical responsibilities.

Benefits

• 100% paid Medical, Dental & Vision for our employees
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities w/in an Emerging Defense Company

*All your information will be kept confidential according to EEO guidelines