JOB DESCRIPTION Cloud Engineer (L2) RFP | 18x7 AWS & Azure Managed NOC ROLE PURPOSE ENGAGEMENT CONTEXT Provide L2 technical operations and advanced troubleshooting for AWS and Azure, supporting diagnosis, remediation, performance, capacity and operational improvement. multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement. Key Responsibilities · Troubleshoot AWS/Azure compute, networking, storage, databases, IAM, load balancing and backup. · Analyze Datadog, CloudWatch and Azure Monitor metrics, logs, traces and event history. · Execute approved remediation and automation within change/risk controls. · Support incident, problem and change management, including RCA inputs. · Tune monitoring and recommend changes to reduce false positives and alert noise. · Perform capacity, performance and availability reviews and identify optimization opportunities. · Support patching, maintenance and operational readiness. · Maintain technical runbooks, SOPs, known-error records and knowledge articles. · Participate in major incidents and cross-domain technical bridges. Must-Have Technical & Operational Skills · 4–7 years cloud/infrastructure operations with L2 troubleshooting. · Strong AWS and Azure core-services knowledge. · Cloud networking: VPC/VNet, routing, security groups/NSGs and load balancers. · Compute, storage, backup, database and IAM operations. · Datadog, CloudWatch and Azure Monitor experience. · Troubleshooting from metrics, logs, traces and events. · ITIL-aligned Incident, Problem, Change and Major Incident knowledge. · PowerShell, Python, Bash or equivalent scripting. · Ability to support rotational 18x7 operations. Nice-to-Have Skills · AWS Associate and/or Azure Administrator/Engineer certification. · Terraform/IaC. · Serverless services such as Lambda, API Gateway and managed databases. · FinOps/cost optimization and rightsizing. · Event-driven automation/auto-remediation. · Experience in customer-facing or regulated environments. Working Model · Operate within defined governance, security, access-control, change and escalation procedures. · Maintain accurate operational documentation, handover records and knowledge assets.
SRM Technologies is a global digital and engineering services company serving Mobility, Life Sciences, Healthcare, and other high-impact industries. We partner with enterprises to build intelligent, future-ready business ecosystems that combine deep engineering expertise with digital innovation.
Our integrated capabilities span design, development, modernization, implementation, and managed services across digital platforms, data, cloud, embedded systems, and industry-specific solutions. With delivery presence across North America, Japan, Europe, the UK, the Middle East, Australia, and India, we support global enterprises in navigating transformation at scale.
We are a certified Great Place To Work®, and our culture is anchored in one core belief: ideas@work. For us, ideas matter only when they translate into measurable business outcomes and meaningful impact for our customers and their end users. We focus on practical innovation, execution excellence, and long-term value creation driven by our passionate and growing team.
𝘚𝘙𝘔 𝘛𝘦𝘤𝘩 𝘪𝘴 𝘢 𝘱𝘳𝘰𝘶𝘥 𝘮𝘦𝘮𝘣𝘦𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱, 𝘢 𝘮𝘶𝘭𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘰𝘯𝘨𝘭𝘰𝘮𝘦𝘳𝘢𝘵𝘦 𝘸𝘪𝘵𝘩 𝘢 𝘳𝘪𝘤𝘩 𝘩𝘪𝘴𝘵𝘰𝘳𝘺 𝘴𝘱𝘢𝘯𝘯𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘧𝘰𝘶𝘳 𝘥𝘦𝘤𝘢𝘥𝘦𝘴. 𝘛𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱 𝘰𝘱𝘦𝘳𝘢𝘵𝘦𝘴 𝘪𝘯 𝘥𝘪𝘷𝘦𝘳𝘴𝘦 𝘴𝘦𝘤𝘵𝘰𝘳𝘴, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘌𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯, 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺, 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦, 𝘢𝘯𝘥 𝘔𝘦𝘥𝘪𝘢.
