Job Description

We are looking for a Cloud Engineer with experience in Technical Support, System Administration, and Cloud Operations. The ideal candidate should have hands-on experience with AWS and Microsoft Azure, strong troubleshooting skills, basic automation knowledge, and excellent communication abilities.

Key Responsibilities

• Monitor cloud infrastructure, alerts, dashboards, and ticketing systems to identify and resolve incidents.
• Provide L1 support for AWS and Azure environments, including incident triage, troubleshooting, escalation, and resolution.
• Perform system administration tasks such as user management, access control, patching, backups, and server health monitoring.
• Coordinate incidents with Infrastructure and Development teams while ensuring SLA compliance.
• Support cloud deployments, maintenance activities, and operational changes.
• Develop and maintain basic automation scripts using PowerShell, Bash, or Python.
• Create and update SOPs, runbooks, and technical documentation.
• Identify recurring issues and recommend improvements to monitoring, automation, and operational processes.
• Maintain accurate incident records and provide timely communication to technical and business stakeholders.

Qualifications & Skills

• Bachelor's degree in computer science, Information Technology, or a related field.
• 2–4 years of experience in Cloud Support, Technical Support, or System Administration.
• Hands-on experience with AWS and Microsoft Azure
• Good knowledge of Windows/Linux administration and networking fundamentals (DNS, TCP/IP, VPN).
• Experience with monitoring and ticketing tools (CloudWatch, Azure Monitor, ServiceNow, Jira, etc.).
• Basic scripting/automation experience using PowerShell, Bash, or Python
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• AWS or Azure certifications are an added advantage.

What we offer:

• Market-competitive salary
• Career growth opportunities
• Learning & development programs
• On-the-job training
• Medical Coverage (IPD)
• Life Insurance
• Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives

Shift: EST

Location: NASTP, Cantt, Lahore.