Job Description

About Onyx CenterSource

Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.

As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in our communities and the world.

Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.

We are committed to an inclusive and equitable hiring process. Candidates are evaluated based on skills, experience, and potential, without regard to protected characteristics, and in alignment with our hiring procedures and business needs.

The Cloud Engineer is responsible for supporting and maintaining network, cloud, and infrastructure systems with a strong emphasis on AWS networking and firewall management. This role plays a key part in ensuring the reliability, performance, and security of infrastructure across AWS and on-premises environments.

This position is network-focused, requiring hands-on experience with Palo Alto firewalls and core networking concepts, while also supporting AWS cloud services and system administration tasks. The role works closely with application, database, and security teams to support deployments, troubleshoot issues, and maintain operational stability.

Location

Remote US

Scope

This role supports infrastructure operations within the United States and collaborates with cross-functional teams to ensure stable and secure environments.

Education

Minimum required: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience) and Relevant technical certifications (AWS or Networking)

Span of Control:

Reports to: Cloud Engineering Manager

Oversight: This position has no direct reports

Roles/ Responsibilities

• Support and manage Multi Account AWS cloud environments, including but not limited to VPC, EC2, Route 53 and other Core AWS Services.
• Manage and support AWS and Onsite network infrastructure, including routing, connectivity, and firewall configurations
• Administer and maintain Palo Alto firewalls, including policy management, VPNs, and security configurations
• Monitor system and network performance, respond to alerts and participate in incident response and on-call rotation
• Troubleshoot infrastructure, network, and cloud-related issues across environments
• Assist with infrastructure deployments, changes, and upgrades in collaboration with engineering teams
• Contribute to automation and process improvements to enhance operational efficiency
• Maintain documentation of configurations, processes, and procedures

Qualifications

Minimum required:

• 5+ years of experience in infrastructure, networking, or cloud engineering roles
• Strong knowledge of networking fundamentals (TCP/IP, DNS, routing, VPNs, etc.)
• Hands-on experience with Palo Alto firewalls
• Experience working with AWS core services (VPC, EC2, CloudWatch, Route 53)
• Must have AWS certification(s)
• Strong troubleshooting and problem-solving skills

Preferred:

• Experience with Linux system administration
• Exposure to Windows server environments
• Familiarity with GitLab and Atlassian tools (Jira, Confluence, Tempo)
• Experience with infrastructure monitoring and alerting tools
• Basic scripting or automation experience (e.g., Bash, Python, PowerShell)

Teamwork/Leadership/interpersonal Skills:

• Strong communication and collaboration skills
• Ability to work effectively in a cross-functional team environment
• Proactive approach to problem-solving and continuous improvement
• Ability to manage multiple priorities in a fast-paced environment

Organizational Interlocks

This position will work closely with internal stakeholders including development, database, security, and network teams. Additionally, the role with work with external vendors.

Physical Demands/ Travel required

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.

Travel for this position is less than 10%.

This position is hybrid in office and remote.

This position requires participation in an on-call rotation.

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