Job Description

Location: Mandaluyong,Metro Manila,Philippines

Who We Are

We are trusted, modern technology leaders in:

• Agile Software Development
• Quality Assurance
• Cloud Consulting and Managed Services
• Data Engineering and Analytics
• Artificial Intelligence and Machine Learning

We use technology to enrich experiences, empower businesses, and uplift communities.

Our C.A.R.E. values:

• nourish Creativity
• embody Agility
• manifest Reliability
• pursue Evolution

The Role

We are looking for Cloud Engineers who want to establish their careers in the highly in-demand field of cloud computing.

As a Stratpoint Cloud Engineer, you will help customers design, build, and operate their cloud infrastructure.

The Benefits

At Stratpoint, we enjoy the autonomy, lack of bureaucracy, and the freedom to experiment but without the chaos. We’re like a startup but with adult supervision.
You will be supported by capable management of HR, Finance, and IT that adheres to the highest standards of integrity and good governance.
Hybrid is our mode of work, but when we need to come together, we have inviting open-floor office spaces designed to spark gatherings, collaboration, and camaraderie.

Stratpoint employees enjoy:

• SSS, Pag-ibig and Philhealth benefits + company contribution
• a monthly miscellaneous allowance
• 13th month pay based on your monthly rate.
• Vacation and Sick leave
• Wellness programs such as Wellness Wednesdays
• HMO coverage
• Team buildings and quarterly events (company outings and festive celebrations for Chinese New Year, Valentine, Halloween, and Christmas)
• And, friendly intramural competitions

Your Team

• You will be reporting to the Service Delivery Manager and Technical Leads
• You will work closely with customers / third party vendors / onshore counterparts to meet the success criteria for projects.

Your Responsibilities

• Respond to client support queries.
• Provide support over the phone, email, or via remote access.
• Communicate to customers through a series of actions to resolve a problem.
• Manage multiple cases and provide timely and accurate customer feedback.
• Follow-up with clients to ensure the problem is resolved.
• Complete support tickets.
• Work on multiple cloud migration and optimization projects, including the migration of complex, multi-tier applications on different Cloud Platforms (e.g. Amazon Web Services, Google Cloud, Microsoft Azure)
• Manage cloud infrastructure following our best practices, technology frameworks, and documentation standards
• Work on rotating shifts which includes (mid, night, weekends) to cover 24 x 7 operations
• Any other duties and responsibilities that may be assigned

About You
You are/have:

• Bachelor's degree in Computer Science / IT / Computing / Business or equivalent
• Experience in IT Related domain
• Excellent communication and technical troubleshooting skills
• Strong interpersonal skills such as communication and active listening

Nice to have:

• Knowledgeable in containerization technologies like Docker and Kubernetes
• Knowledgeable in AWS, GCP, Azure
• Knowledgeable in basic network and security fundamentals e.g. understanding of networking protocols & applications (TCP/IP, load balancing, port forwarding, firewalls, etc.)
• Experience with AWS-based deployments and related services (RDS, EC2, Lambda, S3, etc.)
• Confident in participating in architectural discussions, reviews, and providing recommendations
• Understanding of coding or scripting languages on at least two of the following: Ruby, Python, Java, Javascript, Bash Script, Go, PHP
• Familiarity with version control experience (Git, Gitlab, GitHub)
• Familiarity with CI/CD pipelines (Jenkins, Bamboo, AWS CodePipelines, TravisCI, Gitlab)
• Good grasp of networking principles and debugging
• Ability to communicate and work well with the rest of the CCoE team, subject matter experts (SMEs), and clients
• Understanding and appreciation of the business value of “Going to the Cloud”
• On-premise experience can also be considered

The requirements listed in this job description are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark of what we are looking for, we encourage you to submit an application.

We look forward to getting to know you more!

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