Job Description

Be a part of something BIG!

We are seeking a highly skilled and detail-driven Cloud Engineer to be responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission-critical telco services. The role includes leading on-call incident response, driving service recovery, and improving operational resilience through automation and continuous improvement.

Make an Impact by:

Cloud Operations & Reliability

• Operate and maintain production cloud platforms to meet telco-grade availability and performance targets.

• Proactively identify operational risks and prevent incidents.

• Ensure operational readiness of cloud platforms for 24x7 support.

On-Call & Incident Leadership

• Participate in and lead scheduled on-call rotations.

• Act as incident lead for high-severity or complex cloud incidents.

• Drive service restoration within agreed SLAs and MTTR targets.

• Coordinate incident response across cloud, network, security, and application teams.

• Ensure clear and timely communication to stakeholders.

Incident, Problem & Change Management

• Perform root cause analysis and implement corrective and preventive actions.

• Reduce incident recurrence through operational improvements.

• Review and approve standard operational changes within delegated authority.

Automation & Continuous Improvement

• Improve on-call effectiveness through automation, self-healing, and alert optimization.

• Enhance runbooks and operational documentation based on on-call learnings.

• Drive operational readiness for new services prior to production release.

Security, Compliance & Governance

• Ensure on-call actions comply with security, regulatory, and change controls.
• Support audits and vulnerability remediation related to cloud operations.

Mentorship & Collaboration

• Provide on-call guidance and escalation support to junior engineers.
• Share operational best practices and lessons learned across teams.

Incident Management

• Managing major incidents impacting customer-critical telco services.

• Balancing rapid service recovery with strict change and security controls.

• Troubleshooting complex hybrid or network-integrated cloud environments.

Decision-Making Authority

• Lead on-call incident response and recovery actions.
• Approve and implement low-risk operational changes.
• Recommend improvements to on-call processes, tooling, and architecture.
• Escalate major risks, outages, and compliance issues.

Skills for Success:

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.

• 3–6 years of experience in cloud operations or infrastructure roles.

• Strong hands-on experience with AWS, Azure, or GCP in production environments.

• Proficiency in IAC tools such as Terraform, Bicep, and CloudFormation to standardize configuration of Cloud resources.
• Proven ability to monitor, troubleshoot, and resolve complex cloud platform issues, leveraging logs metrics, and alerts across multi-cloud environments.

• Solid understanding of cloud networking, security, and IAM.

• Experience with ITSM processes and on-call operations.

Your career growth starts here. Apply Now!