Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are looking for a motivated and detail-oriented Cloud Data Analyst to join our team.

The Cloud Data Analyst will support the analysis of datasets, contribute to reporting and dashboards, and help surface insights that inform business decisions. This role collaborates with various departments to understand their data needs and deliver clear, reliable analyses.

As a Cloud Data Analyst, You Will…

• Collect, process, and analyze datasets from multiple sources.
• Support the development and maintenance of dashboards and reports in BI tools such as Looker Data Studio.
• Perform statistical analyses to identify trends, patterns, and correlations.
• Assist in building and maintaining data models in Looker for generating views and reports.
• Present findings to stakeholders in a clear and accessible manner.
• Collaborate with different departments to understand their data needs and provide relevant insights.
• Help ensure data accuracy and consistency across reports and analyses.

As a Cloud Data Analyst, You Need…

• Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or a related field.
• 1–3 years of experience in data analysis or a related field.
• Proficiency in SQL; familiarity with GCP BigQuery is a plus.
• Solid analytical skills and comfort with basic statistical analysis.
• Experience with BI tools such as Looker or Looker Data Studio.
• Excellent communication skills with the ability to translate data into understandable insights.
• Attention to detail and a commitment to data quality.
• Familiarity with Tableau, Power BI, or other BI tools beyond Looker.
• Experience with Jupyter Notebooks or Google Colab.
• Exposure to Python or R for data analysis or automation.
• Basic familiarity with HTML and CSS for dashboard customization.
• Any exposure to cloud-based ML platforms such as GCP, Vertex AI, or AutoML.

IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.