Job Description

At Best Practice Software, our vision is communities connected with care. We’re achieving this through our mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Brisbane.

You’re unique, and we value that.

This is a rare opportunity to contribute to the architecture of something that genuinely matters. Best Practice Software is building a next-generation cloud-native SaaS platform to replace our market-leading on-premise clinical solution — and we need a Cloud Architect who can design it from the ground up and stay close to the build as it comes to life.

You won't be handing off diagrams and disappearing. You'll be embedded with the team — making real architectural decisions, validating that what gets built matches what was designed, solving hard
problems as they surface, and ensuring the platform is scalable, secure, compliant, and built to last. If you thrive on greenfield work, have deep Azure expertise, and understand the weight of building software that clinicians and patients depend on — this is your role.

As a Cloud Architect, we’ll call on your unique talents, skills, expertise, and experience. You'll be responsible for:

Architecture Ownership & Design

• Help design the end-to-end cloud architecture for our new SaaS medical software platform — from design through to delivery and beyond;
• Define the architectural principles, patterns, and standards that will underpin the platform and guide developering decisions across the team;
• Design a scalable, resilient, and secure Azure-native architecture that supports the full product lifecycle — multi-tenancy, availability, performance, and cost efficiency;
• Produce clear, detailed architecture documentation, decision records, and design artefacts that the team can build from with confidence;
• Ensure the architecture preserves the look, feel, and functional integrity of our existing product while enabling the capabilities only cloud can provide.

Hands-on Delivery Involvement

• Stay embedded in delivery — attending technical reviews, sprint ceremonies, and design sessions to ensure the build stays true to the architecture;
• Work directly with developers to solve complex technical problems, validate implementation approaches, and course-correct where needed;
• Contribute to infrastructure-as-code, CI/CD pipeline design, and platform tooling decisions — not just conceptual architecture;
• Participate in code and infrastructure reviews to ensure architectural standards are being met across the team.

Security, Compliance & Clinical Safety

• Design security into the platform from the ground up — identity, access, encryption, audit logging, and data sovereignty in line with Australian healthcare requirements;
• Ensure the architecture meets relevant Australian regulatory and compliance standards for medical software;
• Embed clinical data protection, patient privacy, and platform resilience as non-negotiable architectural constraints;
• Work with compliance and clinical safety stakeholders to validate that architectural decisions meet regulatory obligations.

Technical Leadership & Stakeholder Engagement

• Work with technical resources and development leads to define the full technology stack solution — producing a robust, board-ready recommendation that meets our development standards, regulatory obligations, and customer needs;
• Act as the senior technical authority on cloud platform decisions — providing expert guidance to development teams, product leadership, and executive stakeholders;
• Mentor developers and contribute to lifting the overall technical capability of the delivery team;
• Communicate architectural decisions and trade-offs clearly to both technical and non-technical audiences.

AI in architecture & delivery

We're building a platform that needs to support AI capabilities now and into the future — and we want an architect who is already thinking about what that means at an infrastructure level, not scrambling to retrofit it later.

• Design cloud architecture that can support AI and ML workloads — compute, storage, data pipelines, and model serving — within a regulated healthcare environment;
• Experience with Azure AI services (Azure OpenAI, Cognitive Services, ML Studio) and the architectural patterns that support them at scale;
• Understanding of the infrastructure implications of embedding AI into a safety-critical SaaS product — latency, cost, auditability, and explainability requirements;
• Awareness of AI governance and risk management considerations specific to medical software and patient data;
• Comfortable using AI-assisted tooling in your own workflow — infrastructure design, documentation, threat modelling, or cost optimisation.

Bonus points for

• Experience architecting platforms that host or serve LLM or ML workloads
• Familiarity with MLOps patterns on Azure
• TGA or FDA perspective on AI as a medical device
• Azure AI / OpenAI service integration experience

We believe our ideal applicant will demonstrate the following attributes:

• Deep, hands-on Azure expertise — you've designed and built production-grade cloud platforms, not just drawn the diagrams;
• Proven experience architecting SaaS platforms from greenfield — you understand what multi-tenancy, scalability, and cloud-native design actually look like in practice;
• Strong command of Azure-native services — App Service, AKS, Azure SQL, Service Bus, Key Vault, Azure Monitor, and the broader ecosystem;
• Solid understanding of infrastructure-as-code (Terraform, Bicep, or ARM) and modern CI/CD practices;
• Experience designing for security and compliance in regulated industries — you understand what it means to build a platform that handles sensitive data responsibly;
• The ability to be both the big-picture thinker and the person in the weeds when it matters;
• Strong communication skills — able to articulate complex architectural decisions to developers, product leaders, and executives equally well.

What’s in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
• Enrich your experience by supporting our frontline healthcare heroes across Australasia.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You’ll also access our leadership development program and learning opportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and belonging.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

• a capability statement/cover letter highlighting your experience and how you meet our requirements; and
• an updated copy of your resume.

Your new career starts here.

For more information on this role, please contact Alan Goodare on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand). If you're ready to soar to new heights, then click the button to ‘Apply’ for this job. Only applicants who are required to be interviewed will be contacted upon submission of this application.