Job Description

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

The Cloud Architect is a strategic security advisor and hands-on technical leader responsible for ensuring that SERVPRO’s multi-cloud environment is secure, resilient, and compliant by design. This role drives secure architecture patterns across AWS (primary), with supporting workloads in Azure and Google Cloud. Working closely with Cloud Operations, Security, DevSecOps, Development teams, Infrastructure, and the Architecture Review Board (ARB), the Cloud Architect establishes and enforces security best practices, threat-aware design principles, and cloud governance standards. This position plays a critical role in validating that all cloud solutions adhere to SERVPRO’s security, compliance, cost optimization, and operational sustainability requirements.

In addition to advisory responsibilities, the Cloud Architect directly contributes to the design and implementation of Cloud Operations capabilities, including security-focused observability, automated guardrails, incident response readiness, disaster recovery architecture, and continuous cost and risk governance.

You will

• Cloud Security Guidance: Recommend AWS, Azure, and GCP native security controls, logging patterns, encryption strategies, and IAM models; collaborate with Security Team on detection and response; participate in threat modeling and risk assessments; help ensure alignment to SOC 2, NIST, and internal baselines.
• Cloud Operations Architecture — Implementation & Support: Assist in designing, building, and supporting core Cloud Operations capabilities including monitoring, alerting, log pipelines, configuration baselines, policy-as-code, and automated remediation; support major incident response and complex troubleshooting.
• DevSecOps & CI/CD Collaboration: Advise on integrating operational and security guardrails into CI/CD workflows for infrastructure and applications; support policy-as-code in pipelines.
• Reliability, Performance & Availability: Recommend and help implement multi-AZ/region resiliency patterns, SLOs/error budgets, capacity planning, and performance optimization.
• Cost & Capacity Management: Help implement tagging standards, cost dashboards, rightsizing automation, and spend reviews with an AWS-first approach.
• Disaster Recovery & Continuity: Support the design and implementation of DR architectures, backups, failover testing, and resilience improvements.
• Identity, Access & Governance: Recommend least-privilege IAM patterns, separation of duties, and multi-account guardrails; collaborate with Governance & Compliance for control mapping and audits.
• Cloud Architecture & Advisory (ARB Collaboration): Serve as an advisor on secure, scalable, and supportable cloud architecture patterns; participate in ARB reviews and support shared decisions; contribute to reference architectures, guardrails, and reusable patterns.
• Professional Behaviors: Foster an innovative, collaborative, and inclusive team-oriented environment; communicate clearly and respectfully; exemplify SERVPRO core values.
• Complete other duties and functions as requested by leadership.

You have

• Minimum 8+ years of hands-on cloud experience — primarily AWS with exposure to Azure and Google Cloud.
• Experience designing/supporting cloud operations, monitoring/observability, automation, and cloud security capabilities.
• Strong understanding of AWS IAM, networking, encryption, logging/monitoring, and governance; familiarity with Azure/GCP equivalents.
• Experience with IaC (Terraform, CloudFormation), CI/CD workflows, and container platforms (EKS/Docker).
• Working knowledge of architectural frameworks such as TOGAF and Zachman
• Working knowledge of SIEM/SOAR integrations, SRE principles, and cloud cost-optimization.
• Ability to influence without authority and collaborate across multiple teams.
• Strong analytical and communication skills, able to explain complex concepts clearly.
• Ability to read, write, and speak the English language professionally.

Preferred Technology Knowledge

• Cloud Security & Compliance: CrowdStrike, Tenable, DUO, Okta, NIST, SOC2
• DevOps / CI/CD & IaC: GitLab, Terraform, CloudFormation, Octopus
• Monitoring & Observability: Dynatrace, Cloud-native logs/metrics/traces
• Integration & Messaging: Boomi, Solace
• Network & Endpoint Security: Palo Alto, Mimecast, AWS WAF, AWS CloudFront
• Productivity & Identity: O365 Security & Administration

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Cybersecurity, or equivalent practical experience.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.