Microsoft's mission is to empower every person and every organization on the planet to achieve more. Within the Customer Success Unit (CSU), the Cloud Solution Architect (CSA) team plays a central role in helping our customers accelerate Microsoft Cloud & AI adoption — spanning Azure, Azure AI, and agentic AI — to unlock business value and solve the most complex technical challenges in the cloud.As a Cloud & AI CSA Manager supporting our Telco, Media & Gaming (TMG) customers, you lead a high-performance team of cloud solution architects, combining deep technical expertise in cloud, data, and AI engineering with strong people leadership and the ability to manage multiple concurrent engagements. You are responsible for developing talent, ensuring technical excellence across deliverables, and translating the organization's Cloud & AI strategy into concrete outcomes for TMG customers and the business.TMG customers are reinventing how the world connects, creates, and plays — telecommunications operators modernizing networks and monetizing 5G, media and entertainment companies transforming content production and distribution, and gaming leaders scaling global platforms. You lead the architects who turn Microsoft's Cloud & AI platform into measurable value for them, while building an inclusive, high-growth technical team.
Responsibilities
People Leadership and High-Performance Team Management
Lead, engage, and develop a team of Cloud Solution Architects, fostering a high-performance, collaborative, and continuously growing environment.Attract, hire, and retain technical talent, with a focus on retention, career development, succession, and diversity and inclusion.Apply the Microsoft leadership model (Model – Coach – Care), leading by example, coaching the team, and genuinely caring for people.Manage the full performance cycle consistently: set clear goals, provide continuous feedback, conduct reviews, and recognize results.Foster a culture of growth mindset, continuous learning, and accountability for results.
Technical Leadership in Cloud & AI Engineering
Apply deep knowledge of cloud, data, and AI engineering to guide architecture decisions, coding and design best practices, quality, and scalability across Azure and AI workloads.Act as the team's senior technical reference, reviewing Cloud & AI solution architectures (Azure, Azure AI, agentic AI, data platforms) and supporting complex technical engagements with customers.Ensure engineering excellence across deliverables: development standards, automation, DevOps, MLOps, responsible AI, security, and reliability.Keep the team current on new cloud services, AI capabilities, and engineering trends, promoting ongoing technical enablement and certification.
Multi-Project and Delivery Management
Lead multiple projects and technical engagements simultaneously, balancing priorities, deadlines, and team capacity.Plan and prioritize resources, dependencies, and risks across projects, ensuring delivery within agreed scope, timeline, and quality.Provide visibility into status, risks, and outcomes to technical and executive stakeholders through clear, concise communication.Establish processes and mechanisms that increase the team's delivery predictability and efficiency.
Customer and Business Impact
Drive Azure and AI consumption and adoption, connecting technical delivery to customers' business objectives.Build trusted relationships with customers' technical and executive stakeholders.Serve as the technical and management escalation point for critical situations.
Cross-Functional Collaboration
Work seamlessly with sales, product engineering, partners, and other Microsoft teams (One Microsoft).Contribute to knowledge sharing and best-practice exchange across teams and regions.
Qualifications
Other Requirements
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
