Job Description

Work for a company where you make a difference in people’s lives every day!

At GT Independence, people are at the heart of everything we do. If you love your work, enjoy collaboration, and thrive on learning and innovation, you're in the right place. Join a mission-driven organization committed to helping individuals live independently while shaping the future of self-directed home and community-based care.

GT Independence has received national recognition as a great place to work, including the 2025 National Best & Brightest Companies to Work for Award and the Great Place to Work® Certification for 2025–2026.

We are seeking a Director of Operations for California, a key senior leadership role supporting GT’s growing presence across the region.

Cloud Administrator

Location: Remote (U.S.)
Department: Technology
Reports to: Director of IT Operations

About GT Independence:

GT Independence is a national, mission‑driven Financial Management Services (FMS) organization supporting more than 55,000 people across the country in self‑directing their long‑term services and supports. We help individuals of all ages and abilities live the life they choose by making it simple to hire the caregivers they trust while we handle payroll, taxes, billing, enrollment, and compliance.
Rooted in our values self‑determination, integrity, respect, community, and professionalism we combine person‑centered service with modern, secure technology to deliver dependable support for tens of thousands of families nationwide.

The Cloud Administrator plays a critical role in ensuring GT Independence’s cloud environments are secure, reliable, and optimized to support our rapidly expanding, technology‑enabled services. You will manage day‑to‑day cloud operations, implement security best practices, strengthen system resilience, and support automation efforts that keep GT’s infrastructure running smoothly across all states and programs.

This role is perfect for someone who thrives in a mission‑focused, fast‑growing environment and wants to apply strong technical skills to work that directly impacts the lives of the people we serve.

Key Responsibilities:

Cloud Infrastructure & Operations

• Manage GT’s cloud platforms (Azure/AWS), including computer resources, storage, virtual networks, load balancers, and databases.
• Ensure cloud services are configured for high availability, scalability, and optimal performance.
• Monitor system health, service uptime, capacity, and cloud alerts, responding proactively to issues.

Security, Compliance & Governance

• Administer identity and access management (IAM), enforcing least‑privilege and secure access across all environments.
• Implement, monitor, and maintain security controls including encryption, firewalls, network segmentation, MFA, and threat detection.
• Partner with Compliance and Security teams to support HIPAA, SOC 2, Medicaid, and state‑specific program requirements.
• Enforce cloud governance standards, including tagging, cost controls, and resource lifecycle policies.

Automation, Tooling & Optimization

• Automate routine cloud tasks using tools such as PowerShell, Bash, Python, Terraform, Bicep, or similar technologies.
• Identify and implement resource optimization efforts to control cloud spend and improve operational efficiency.
• Assist with CI/CD workflows, cloud‑supported deployments, and environment refreshes.

Troubleshooting & Support

• Investigate and resolve infrastructure incidents, performance cases, connectivity issues, and service disruptions.
• Serve as an escalation point for cloud‑related operational issues across Technology, Operations, and Support teams.
• Conduct root‑cause analysis and contribute to long‑term corrective measures.

Backup, Recovery & Reliability

• Manage backup policies, snapshots, replication, and disaster recovery configurations.
• Support business continuity initiatives to protect mission‑critical systems like payroll, tax processing, and member enrollment.

Documentation & Collaboration

• Create and maintain documentation for cloud configurations, standard operating procedures, and architectural patterns.
• Collaborate with cross‑functional teams including DevOps, Development, Security, Operations, and Customer Support to deliver reliable, user‑centric cloud solutions.

Qualifications:

Required:

• 5+ years of professional experience administering cloud environments (Azure, AWS, or both).
• Hands‑on expertise with virtual machines, cloud networking, identity management, and monitoring tools.
• Strong understanding of cloud security best practices, IAM, and regulatory compliance considerations.
• Experience with scripting or automation using PowerShell, Bash, Python, Terraform, or similar technologies.
• Strong analytical, troubleshooting, time‑management, and documentation skills.
• Ability to work independently while collaborating effectively in a remote team environment.

Preferred:

• Industry certifications such as Azure Administrator (AZ‑104), AWS SysOps Administrator, or equivalent.
• Experience in healthcare, government, financial services, or regulated industries.
• Knowledge of HIPAA, SOC 2, Medicaid program requirements, or other compliance frameworks.
• Familiarity with DevOps tools (GitHub Actions, Azure DevOps, CI/CD pipelines).
• Understanding of FMS, employer‑of‑record, or payroll‑centric operational environments (not required).

Core Competencies:

• Cloud Infrastructure Expertise
• Security‑First and Compliance‑Focused Thinking
• Problem Solving & Systems Analysis
• Automation & Process Improvement
• Collaboration & Clear Communication
• Initiative, Ownership & Accountability
• Mission‑Driven Mindset

Why Join GT Independence?

At GT, your work directly supports people in living independently with dignity, choice, and control. As a Cloud Administrator, you will help shape the systems that keep our services secure, available, and scalable—enabling caregivers, participants, and state partners to rely on GT every day. You’ll join a values‑driven, collaborative team committed to innovation, service excellence, and community impact.