Job Description

Summary

The Cloud Administrator I is responsible for supporting the operation, maintenance, and reliability of the organization’s cloud and on-premises infrastructure environments. This role assists in managing cloud-based services, maintaining legacy systems, and supporting day-to-day infrastructure operations.

The position works closely with infrastructure engineers, security teams, and application owners to ensure systems remain secure, available, and properly maintained. The Cloud Administrator I will perform routine operational tasks such as patching systems, responding to service requests, troubleshooting infrastructure issues, and supporting cloud-related projects.

Essential Duties and Responsibilities

Cloud Infrastructure Operations

• Assist in the administration and maintenance of the organization’s cloud infrastructure.
• Support the configuration and monitoring of cloud services and resources.
• Participate in cloud infrastructure projects including system deployments, migrations, and upgrades.
• Monitor system performance and availability across cloud platforms.
• Assist with implementation of cloud best practices related to security, availability, and cost management.

Hybrid Infrastructure Support

• Maintain and support legacy on-premise systems and infrastructure components.
• Perform routine server administration tasks including system configuration and maintenance.
• Support hybrid connectivity between on-premise infrastructure and cloud services.
• Assist with infrastructure modernization and migration initiatives.

System Maintenance and Patching

• Perform regular system patching and updates for servers and infrastructure components.
• Ensure systems remain compliant with organizational patch and security policies.
• Coordinate maintenance windows and system updates with internal stakeholders.

Service Requests and Incident Support

• Respond to infrastructure-related service requests and support tickets.
• Troubleshoot system issues related to servers, cloud services, and infrastructure components.
• Escalate complex issues to senior engineers when appropriate.
• Document troubleshooting steps and resolutions.

Project Participation

• Assist in infrastructure and cloud-related projects.
• Support system implementation, configuration, and testing activities.
• Work with internal teams to ensure infrastructure requirements are met for new systems or services.

Documentation and Operational Processes

• Maintain infrastructure documentation including system configurations and procedures.
• Contribute to operational runbooks and technical documentation.
• Follow established operational and change management procedures.

Desired Skills and Experience

• Experience supporting cloud infrastructure platforms in Microsoft Azure
• Basic understanding of virtual machines, storage, networking, and identity management
• Familiarity with Windows Server administration and system maintenance
• Experience with patch management and system updates
• Understanding of infrastructure monitoring and troubleshooting techniques
• Ability to work within an IT service management or ticketing system
• Strong problem-solving and documentation skills
• Ability to work collaboratively with technical teams and business stakeholders

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• CompTIA Cloud+
• CompTIA Network+
• CompTIA Security+

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk and sit. Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position will require work in our Headquarters office in Lake Mary, FL 40% of the time.