Job Description

As the Clothing Coordinator, you’ll be responsible for coordinating clothing alteration and embellishment services - including embroidery, heat seal, screen printing, and garment alterations. You’ll work closely with customers, internal teams and external vendors to ensure orders are processed accurately, delivered on time and meet our high standards for quality. You will also manage digital assets, maintain pricing information, and ensure a seamless customer experience from initial enquiry to delivery.

This role is ideal for someone with strong organisational skills, a customer-centric mindset, and experience in customer service or internal sales.

What You’ll Be Doing:

• Providing exceptional customer service and expert advice on embellishment solutions
• Maintain pricing and embellishment master files
• Manage the digital asset library for logos and branding
• Liaise with vendors to ensure timely and high-quality service delivery
• Collaborate with internal teams to support sales and margin goals
• Recommend improvements to enhance the customer experience
• Support warehouse finishing operations when needed

What You’ll Bring:

• 5 + years of experience in customer service or internal sales
• Strong computer literacy, ideally with Microsoft Dynamics or similar ERP systems
• Excellent communication, problem-solving, and influencing skills
• A proactive, solutions-focused mindset with commercial acumen
• Ability to manage competing priorities in a fast-paced environment
• A commitment to delivering great customer outcomes

What’s In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Enjoy the security of a permanent position with guaranteed hours and the usual leave entitlements
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.