What This Role Is…
As a Closet Sales Specialist, the primary function of this position is to engage showroom guests and convert
traffic into Closet System design appointments. The Closet Sales Executive is also responsible for delivering an exceptional customer experience, maintaining showroom standards, and supporting the Closet Systems sales
pipeline through proactive follow-up and administrative excellence. Your contributions will ensure the success of the Sales – CITY Services department at CITY Furniture.
Position Title: Closet Sales Specialist
Reports To: Director of Services or Closet Systems Sales Manager
Location: Showroom – Plant City
Department/Sub-Department: Retail Operations/ CITY Services
Compensation: $21 an hour PLUS performance bonuses
What You’ll Do*…
As a Closet Sales Executive, your primary responsibilities will be:
● Customer Engagement, Design & Showroom Sales (35%) - Proactively greet Guests, introduce CITY’s
custom Closet Systems, and deliver engaging walkthroughs following the Good–Better–Best structure.
Design custom closets and provide on-the-spot free estimates for Customers using showroom displays
and digital design tools.
● Appointment Booking & Lead Capture (20%) - Convert showroom visitors into qualified design
appointments by guiding them through booking processes (QR code, iPad, or manual entry). Capture and
update all customer details in Monday.com for follow-up.
● Follow-Up & Pipeline Management (15%) - Execute structured follow-ups using approved scripts to
nurture leads, maintain contact with potential Customers, and convert interest into scheduled design
consultations.
● Administrative Tasks, Showroom Readiness & Documentation (20%) - Maintain showroom presentation
standards, refresh displays, charge iPads, update QR codes, and ensure product materials are organized
and accurate. Record all interactions and follow-ups in Monday.com, confirm upcoming appointments,
and assist with data tracking, reports, and communication logs.
Additional duties and responsibilities as a Closet Sales Executive:
● Product Knowledge & Professional Development (10%) - Stay up to date on CITY’s Closet Systems,
finishes, accessories, and hardware. Review vendor catalogs, attend training sessions, and continually
develop product knowledge to ensure confidence and accuracy in design presentations.
● Adhere to all assigned Standard Work and Role and Responsibilities for your role.
Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business
conditions may trigger changes to job responsibilities (i.e., COVID-19).
What We’re Looking For…
• Competencies and Job Specific Skills
o Exceptional communication and customer service skills
o Professional presentation and product demonstration abilities
o Strong follow-up and organizational skills
o Knowledge of luxury or custom home products preferred
o Ability to manage multiple leads and tasks simultaneously
What’s Required…
• Education & Work Experience:
o High school diploma or equivalent required; Associate or Bachelor’s degree preferred
o 2+ years of sales experience in retail, design, or home improvement environments preferred.
• Work Environment & Schedule:
o Full-time showroom-based position (including weekends and holidays)
o Typical schedule: 40 hours per week, 10:00 AM – 7:00 PM (may vary).
• Physical Requirements:
o Standing and walking for extended periods
o Occasional bending or lifting up to 20 lbs.
o Requires use of company-provided iPad and POS systems.
• Technology Requirements:
o Proficiency in Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
o Proficiency in Google Suite (i.e. Docs, Sheets, Slides, etc.)
o Experience with CRM tools (e.g., Monday.com) and digital scheduling systems.
• Certifications / Licenses
o None Required
Are Your Excited?…
Here are your next steps:
CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.
Where We’ve Been
The year was 1971 when recent college grad Kevin Koenig used $1,500 in savings to open a store called Waterbed City in Fort Lauderdale. Partnering with his brother, Keith, they quickly grew the business, selling waterbeds for the value price of $29.95. As the decades passed the industry changed, so the entrepreneurs reinvented the brand as CITY Furniture in 1994, adding furniture and décor into the mix.
Where We Are
Today CITY Furniture is South’s Florida’s number one furniture and mattress retailer. We’ve stayed true to that original vision of value, offering the widest range of styles at the best prices and quality. Our services have expanded to provide customers with a superior shopping experience, like free design and the industry’s fastest delivery. And as our business grows, we remain rooted in our history of family spirit and local community, working every day to give back and take care of our world.
Where We’re Going
The future has never looked brighter. Our showrooms and warehouses are expanding into Tampa and beyond, as we strive to become a best place to work. We’re growing our product categories to include more options than ever, establishing our place as trend leader in home design. We’re also building a frictionless, world-class customer experience, using a winning combination of technology and teamwork. All the while, we’re doing more for our community, taking our 2040 Green Promise and CITY’s 5% Giving Pledge to new levels.
JOIN OUR TEAM – YOU’LL THANK YOURSELF LATER!
http://jobs.cityfurniture.com
