Job Description

The Clinical Triage Specialist will play a crucial role in providing efficient and effective telephone triage and patient support services , ensuring timely access to care and appropriate clinical interventions. The ideal candidate will have strong clinical assessment skills, excellent communication abilities, and a commitment to delivering high-quality patient-centered care

Responsibilities:

• Telephone Triage: Provide timely and accurate telephone triage services to patients calling the clinic with medical concerns or questions. Assess patient symptoms, concerns, and medical history over the phone to determine the urgency and appropriate course of action. Utilize standardized protocols to prioritize patient needs and provide appropriate medical advice, including referrals to healthcare providers or emergency services per provider direction.
• Patient Support and Education: Offer empathetic and compassionate support to patients, addressing their concerns, providing reassurance, and answering questions about their health and medical conditions. Provide patient education on self-care measures, medication instructions, and follow-up recommendations in accordance with clinical protocols and provider orders. Document telephone encounters accurately and thoroughly in the electronic health record (EHR) system, including assessment findings, interventions, and patient education provided.
• Coordination of Care: Coordinate patient care activities, including scheduling appointments, arranging referrals, and facilitating communication between patients and healthcare providers. Collaborate with clinical staff, including physicians, nurses, and medical assistants, to ensure seamless continuity of care for patients.
• Compliance and Quality Assurance: Adhere to established clinical guidelines, protocols, and standards of practice in telephone triage and patient care. Maintain confidentiality of patient information and comply with HIPAA regulations and privacy policies. Participate in quality improvement initiatives and performance improvement activities to enhance the quality and safety of telephone triage services.
• Professional Development: Stay informed about current trends, best practices, and evidence-based guidelines in telephone triage and clinical assessment. Participate in continuing education opportunities, training programs, and professional development activities to enhance clinical skills and knowledge.

Requirements

• Certified Medical Assistant or Licensed Practical Nurse (LPN) licensure in the state of Arizona required.
• Minimum of 2-3 years of obstetrics and genecology clinical experience in a healthcare setting, preferably in telephone triage or ambulatory care.
• Strong clinical assessment skills with the ability to prioritize patient needs and make appropriate clinical judgments within their scope of practice.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with patients, families, and healthcare providers.
• Proficiency in using electronic health record (EHR) systems and other clinical software applications.
• Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously.
• Commitment to providing patient-centered care and promoting a positive patient experience.
• BLS Certification required.