Job Description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$87,276.80 - $157,081.60

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Weekends (Saturday and Sunday), Weekends - Every Third Weekend

Scheduled Hours:

1900-0700

Shift:

3 - Night Shift, 12 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 6226 Transfer Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The mission of the UMMMC Transfer Center is to coordinate safe, timely, and appropriate care by connecting providers and linking resources to the patient within and outside of UMMMC. The primary role of the Clinical Transfer Coordinator is to communicate with referring providers and connect them with the most appropriate receiving UMMHC provider based on patient’s specific medical need. The Clinical Transfer Coordinator’s role is to triage accurately and advocate for safe and timely care. The Clinical Transfer Coordinator strives to facilitate the following services:
• Centralized intake for all transfers, including bed placement recommendations
• Expedited transfer and more timely care for critically ill or injured patients
• Dependable triage services for the pediatric and adult patients in our community.
• Timely provider to provider consultative services and hand-offs to discuss patient care needs.
• Management of bedside emergency situations and prioritization of real-time care concerns

I. Major Responsibilities:
1. Utilize the nursing process to triage patients and advocate for safe, timely and appropriate care in the most appropriate setting.
2. Uses critical thinking, strategic prioritizing, and critical thinking to coordinate the care of patients who have an acute change in their condition using telecommunication tools to bring clinical experts quickly to their bedside.
3. Facilitate communications and activities between the patient care units, providers and other hospital departments as required. Anticipates potential problem situations and intervenes as appropriate.
4. Collects data and provides virtual nursing care to achieve optimal outcomes and to influence practice patterns.
5. Utilizes resources and performs at a level conducive to support the delivery of safe, timely, effective, efficient, equitable, and patient-centered care by acute and critical care teams.
6. Identifies areas for improvement of patient satisfaction and seeks solutions for problems.
7. Identifies area for improvement of physician referral satisfaction and seeks solutions for problems.
8. Demonstrates the use of quality improvement in daily operations.
9. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Aware of EMTALA guidelines. Develops and maintains procedures necessary to meet regulatory requirements.
10. Communicate potential problems that may compromise patient care to patient flow leadership.
11. Maintains open and respectful lines of collaborative communication with Director, Manager, Physicians, Residents and other staff.
12. Develops departmental policies, procedures, and objectives for various service-lines and presents to Director for review.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, and contributes to maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor’s degree in Nursing. Applicants with an Associate’s degree in Nursing who are currently enrolled in a Bachelor’s degree program will be considered.
2. Current Massachusetts Nursing licensure and registration.

Experience/Skills:
Required:
1. Minimum of 3 years emergency and/or intensive care clinical experience.
2. Thorough knowledge of the discipline of nursing and understands limits of RN scope of practice.
3. Excellent verbal, written, and computer skills.
4. Possess high-level skills in communication, decision-making, systems thinking, and computer literacy due to the remote nature of the practice environment.
5. Demonstrate understanding of pathophysiology and rationale of special needs and common problems associated with physiological, psychosocial, safety, learning, rehabilitative, spiritual/cultural, and self-care issues for acutely and critically ill patients.

Preferred:
1. Previous experience in virtual/telephonic nursing and triage.
2. Previous experience in Care Coordination/Case Management.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.